Experienced Customer Service Representative – Aetna Medicaid at arenaflex

Join Our Team at arenaflex and Make a Difference in Healthcare At arenaflex, our purpose is to deliver enhanced human-centric healthcare for a rapidly changing world. We're seeking a compassionate and skilled Customer Service Representative to join our team, providing exceptional service to Aetna Medicaid members and providers. As a valued member of our team, you'll have the opportunity to make a meaningful impact on the lives of our customers while working in a dynamic and supportive environment. About the Role: * Location: Remote (must live within 50 miles of Linthicum, MD) * Schedule: Monday - Friday, 8:30 AM - 5:00 PM EST (training and production) * Compensation: $17.00 - $31.30 per hour (dependent on experience and qualifications) Job Summary: As a Customer Service Representative, you will provide telephone assistance to Aetna Medicaid members and providers, addressing inquiries on eligibility, provider changes, ID cards, and more. You'll be the face of arenaflex, delivering an excellent experience to our callers every time. Our team is dedicated to providing exceptional service, and we're looking for a motivated and empathetic individual to join our ranks. Responsibilities: * Answer incoming calls from members and providers, responding to inquiries on benefits, eligibility, services, and more * Utilize high-speed internet connectivity with secure service via ethernet cable * Meet performance standards, attendance requirements, and call quality goals * Collaborate with internal teams to resolve complex issues and provide accurate information to customers * Stay up-to-date on product knowledge and regulatory requirements to ensure compliance and excellent customer service Requirements: * High school diploma or equivalent GED * Ability to communicate effectively with members and providers orally and in written form * Self-sufficient and able to work from home with minimal supervision * Ability to commute to the office in Linthicum, MD when needed due to technical issues * Strong problem-solving skills and ability to work in a fast-paced environment Preferred Qualifications: * Experience working remotely in a call center setting * Familiarity with Medicaid and Medicare * Previous experience in a customer-facing role, preferably in the healthcare industry * Strong knowledge of healthcare policies and procedures What We Offer: * Competitive salary and benefits package * Medical, dental, and vision benefits * 401(k) retirement savings plan and Employee Stock Purchase Plan * Paid time off, holidays, and well-being programs * Opportunities for education assistance and career development * Collaborative and dynamic work environment with a team of passionate professionals Why Join arenaflex? At arenaflex, we're committed to creating a workplace that's inclusive, supportive, and empowering. We believe in the importance of work-life balance and offer a range of benefits to help you achieve your goals. Our team is dedicated to making a difference in the lives of our customers, and we're looking for like-minded individuals to join our mission. How to Apply: If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Benefits and Perks:

• Competitive Salary: $17.00 - $31.30 per hour (dependent on experience and qualifications)
• Medical, Dental, and Vision Benefits: Comprehensive coverage for you and your family
• 401(k) Retirement Savings Plan: Contribute to your future with a tax-advantaged retirement plan
• Employee Stock Purchase Plan: Invest in arenaflex and grow your wealth
• Paid Time Off and Holidays: Relax and recharge with our generous time-off policy
• Well-being Programs: Stay healthy and happy with our wellness initiatives
• Education Assistance: Pursue your education goals with our tuition reimbursement program
• Career Development Opportunities: Grow your skills and advance your career with arenaflex

Work Environment and Culture:

At arenaflex, we're committed to creating a workplace that's inclusive, supportive, and empowering. Our team is dedicated to making a difference in the lives of our customers, and we're looking for like-minded individuals to join our mission.

Our office is located in Linthicum, MD, and we offer a range of benefits to help you achieve your goals. We believe in the importance of work-life balance and offer flexible scheduling to ensure you have time for the things that matter most.

Compensation and Benefits Package:

Our compensation and benefits package is designed to attract and retain top talent. We offer a competitive salary, comprehensive benefits, and a range of perks to help you achieve your goals.

How to Apply:

If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

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