Experienced Benefit Customer Service Representative – Seasonal Colleague – Non-Bilingual

At arenaflex, we're dedicated to providing exceptional customer service to our clients and their plan participants. As a Seasonal Benefit Customer Service Representative, you'll play a vital role in helping our clients navigate their health care and pension plans, ensuring a seamless and supportive experience for all.

Job Summary:

We're seeking a highly skilled and customer-focused individual to join our team as a Seasonal Benefit Customer Service Representative. In this role, you'll be responsible for providing top-notch service to our clients, assisting with plan enrollment and updates, and resolving member concerns in a timely and professional manner. If you're passionate about delivering exceptional customer experiences and have a strong background in customer service, we encourage you to apply.

Key Responsibilities:

* Help clients plan participants during enrollment and updates to health care/pension plans

• Provide the highest level of service on each contact, ensuring a positive and supportive experience for all clients and plan participants
• Work mostly on the phone, with opportunities to assist via chat and message center
• Train and onboard remotely, meeting eligibility requirements
• Start at $18.00/hr during training, increase to $18.75/hr after onboarding
• Expected to work 40 hours a week and overtime during the busy season
• Hours may fluctuate between 32 to 40 depending on client need
• Seasonal role with opportunities for high performers to assist on other clients and full-time opportunities

Requirements:

* Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way

• Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills
• Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols and adhering to standards of excellence
• High level attention to detail, multi-tasking, and ability to organize work
• Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging
• Ability to work autonomously in a self-paced, self-motivated team environment
• Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat
• Ability to understand and follow oral and written instructions
• Ability to type 30 words a minute
• Experience working in a customer service-related field
• High School degree required
• The following are a plus:

+ Associate or Bachelor’s degree nice to have + Working knowledge of health and welfare and/or defined benefit pension plans + Experience working in a call center environment + Ability to read, write and speak Spanish

Essential Skills and Competencies:

* Excellent communication and interpersonal skills

• Strong analytical and problem-solving skills
• Ability to work in a fast-paced, dynamic environment
• High level of attention to detail and organizational skills
• Ability to work autonomously and as part of a team
• Strong technical skills, including proficiency in Microsoft Office and ability to juggle multiple open computer windows
• Ability to type 30 words a minute

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Seasonal Benefit Customer Service Representative, you'll have opportunities to:

• Develop your skills and knowledge in customer service, health care, and pension plans
• Work with a dynamic and supportive team to deliver exceptional customer experiences
• Participate in on-line training and development programs to enhance your skills and knowledge
• Take on new challenges and responsibilities as you grow and develop in your role

Work Environment and Company Culture:

At arenaflex, we're dedicated to creating a positive and supportive work environment that fosters collaboration, innovation, and growth. As a Seasonal Benefit Customer Service Representative, you'll have the opportunity to work in a virtual environment, interacting with Managers/Supervisors via chat and participating in on-line training and development programs.

Compensation, Perks, and Benefits:

As a Seasonal Benefit Customer Service Representative, you'll receive:

• Competitive hourly rate of $18.00/hr during training and $18.75/hr after onboarding
• Opportunities for overtime during the busy season
• Flexible scheduling, with hours fluctuating between 32 to 40 depending on client need
• Seasonal role with opportunities for high performers to assist on other clients and full-time opportunities
• Comprehensive benefits package, including:

+ WTW 401(k) Savings Plan + Employee Assistance Program (EAP) + Commuter Accounts program + Any other benefits required by law

How to Apply:

If you're passionate about delivering exceptional customer experiences and have a strong background in customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from all qualified candidates, regardless of their background, culture, or identity. Apply for this job