Experienced Bilingual Food Manufacturing Customer Service Coordinator – Driving Customer Satisfaction and Business Growth at arenaflex

About arenaflex:

arenaflex is a leading food manufacturing company, renowned for its authentic Mexican-style cheeses, cremas, chorizos, and salsas in the United States. As a family-owned business, we're committed to upholding our core values of Family, Quality, Integrity, and Authenticity. Our mission is to create a rewarding environment where our team members can thrive and grow their careers, while delivering exceptional customer experiences and driving business growth.

Job Summary:

We're seeking an experienced and dedicated Bilingual Food Manufacturing Customer Service Coordinator to join our team at arenaflex. As a key member of our customer service team, you will play a vital role in ensuring exceptional customer experiences, resolving inquiries, and driving business growth. If you're passionate about delivering outstanding customer service, have a strong background in food manufacturing, and are fluent in Spanish, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

• Customer Order Management: Manage and process customer orders accurately and timely, coordinating with cross-functional teams to meet customer requirements.
• Exceptional Customer Service: Provide exceptional customer service, addressing inquiries and concerns via phone, email, or chat, and resolving complaints efficiently.
• Logistics Coordination: Collaborate with the logistics team to ensure timely and accurate delivery of products, communicating any delays or issues to customers.
• Sales Support: Support the sales team by providing customer feedback, managing accounts, and supporting promotional activities.
• Reporting and Analysis: Maintain detailed records of customer interactions, orders, and complaints, generating reports to improve customer service processes.

Requirements:

• Bilingual (Spanish): Fluency in Spanish is required for this role, as you will be interacting with customers and colleagues in Spanish.
• Food Manufacturing Experience: A strong background in food manufacturing is essential, with experience in customer service, logistics, and sales support.
• Education and Experience: A Bachelor's degree and 5+ years of customer service experience are required. Experience as a customer account manager and supporting cross-functional teams is highly valued.
• Technical Skills: Proficiency in Excel, ERP's, and complaints platforms (D365 preferred) is required. Experience with PO's, invoicing, and documentation of customer interactions is also essential.

What We Offer:

• Competitive Salary and Benefits Package: arenaflex offers a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
• Opportunity to Work with a Leading Brand: arenaflex is a leading brand in the food manufacturing industry, offering a unique opportunity to work with a company that is passionate about delivering exceptional customer experiences.
• Collaborative and Dynamic Work Environment: Our team is collaborative, dynamic, and passionate about delivering outstanding results. We're committed to creating a rewarding environment where our team members can thrive and grow their careers.
• Professional Development and Growth Opportunities: arenaflex is committed to investing in our team members' professional development and growth. We offer training, mentorship, and opportunities for advancement, ensuring that our team members can reach their full potential.

Our Company Culture:

arenaflex is a family-owned company founded on the core values of Family, Quality, Integrity, and Authenticity. We're committed to creating a rewarding environment where our team members can thrive and grow their careers. We're an Equal Opportunity Employer and welcome applications from diverse candidates.

Take the Next Step:

Are you ready to join our team and contribute to our success story? Apply now and let's discuss how you can make a difference as our Bilingual Food Manufacturing Customer Service Coordinator.