Remote Customer Service Representative - Service Industry Scheduling Specialist

Unlock your potential for growth and success in a dynamic and supportive team environment at arenaflex. As a key member of our team, you will play a vital role in providing top-notch customer service and scheduling support to our clients in the service industry. With a competitive compensation package and opportunities for professional development, this is an exciting opportunity to take your career to the next level.

About arenaflex

arenaflex is a growing team dedicated to making a difference in the lives of people in the trades. We support home service businesses by providing remote fractional CSRs to handle daily office tasks. Our mission is to empower our clients to deliver exceptional service to their customers, while also providing a supportive and dynamic work environment for our team members.

About the Role

As a Remote Customer Service Representative - Service Industry Scheduling Specialist, you will be responsible for overseeing daily office operations, coordinating and scheduling technicians, and providing exceptional customer service to our clients. Your key responsibilities will include:

• Overseeing daily office operations, including answering phones, responding to emails, and managing service appointments
• Coordinating and scheduling technicians for service calls, installations, and repairs
• Dispatching technicians to job sites efficiently and managing schedules for last-minute changes or emergencies
• Serving as the point of contact for customer inquiries, appointments, and complaints, ensuring top-notch customer service
• Organizing documents, invoices, and client records
• Processing customer payments and following up on overdue accounts
• Assisting in the setup and implementation of ServiceTitan or similar dispatching software
• Contributing to additional tasks to support the company's growth

Requirements

To be successful in this role, you will need:

• Experience in scheduling or dispatching
• Experience in the service industry (plumbing, HVAC, electrical services) is highly preferred
• ServiceTitan experience (1+ year)
• Proficiency in Google Suite and Slack
• Excellent time management, multitasking, and problem-solving skills
• Strong attention to detail and communication skills
• Familiarity with industry terminology, processes, and materials is a plus
• Must pass background check

Technical Requirements

To perform this role, you will need:

• Desktop or Laptop with webcam & speakers and a second monitor
• Operation System must be Windows or Mac based
• Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook & Android systems are NOT compatible
• 8gb RAM or more Windows or Mac Desktop or Laptop with webcam, speakers, and a second monitor
• Supportable internet speeds and router easily accessible from your workspace

Position Details

This is a remote, full-time position with the following details:

• Monday - Friday, 8am - 5pm MST (you do not have to live in this time zone)
• Competitive compensation: $13 per hour

What We Offer

As a member of our team, you can expect:

• Opportunities for professional growth and development
• Competitive compensation package
• Dynamic and supportive team environment

How to Apply

If you are a motivated and customer-focused individual with a growth mindset, we encourage you to apply for this exciting opportunity. Please submit your application, and our hiring team will review it. We look forward to hearing from you! Apply To This Job Apply for this job

Why arenaflex?

At arenaflex, we believe in creating a work environment that is supportive, dynamic, and empowering. We offer a range of benefits and perks to our team members, including:

• Competitive compensation package
• Opportunities for professional growth and development
• Dynamic and supportive team environment
• Flexible work arrangements to suit your needs
• Recognition and rewards for outstanding performance

What Our Team Members Say

"I love working at arenaflex because of the supportive team environment and opportunities for growth and development. The company is always looking for ways to improve and innovate, which makes it an exciting place to work." - Emily, Customer Service Representative "I was drawn to arenaflex because of the company's mission to make a difference in the lives of people in the trades. The team is passionate and dedicated to delivering exceptional service to our clients, and I feel proud to be a part of it." - David, Scheduling Specialist

Join Our Team

If you are a motivated and customer-focused individual with a growth mindset, we encourage you to apply for this exciting opportunity. Please submit your application, and our hiring team will review it. We look forward to hearing from you! Apply To This Job Apply for this job Apply for this job