Experienced Medicare Population Health Customer Service Representative – Hybrid Work Environment

Unlock a fulfilling career in healthcare customer service with our forward-thinking organization, arenaflex! As a Medicare Population Health Customer Service Representative, you will play a vital role in delivering exceptional support to our Medicare customers, driving success through your diverse skillset, and enjoying a hybrid work environment that balances remote and in-office time. With a competitive salary and opportunities for growth, this 4-month contract position (with possible extension) offers a unique chance to make a meaningful impact in the lives of our customers.

About arenaflex

arenaflex is a leading innovator in the healthcare industry, dedicated to providing exceptional customer service and support to our Medicare customers. Our team is passionate about delivering high-quality care and making a positive impact in the lives of our customers. As a Medicare Population Health Customer Service Representative, you will be part of a dynamic team that is committed to excellence and customer satisfaction.

Job Responsibilities

As a Medicare Population Health Customer Service Representative, you will be responsible for:

• Conducting telephonic outreach to Medicare customers to complete health screenings and educate them on plan benefits, addressing gaps in care and promoting overall well-being.
• Collaborating with internal teams to ensure seamless hand-offs to care teams, documenting all interactions for regulatory review and maintaining accurate records.
• Assisting customers with scheduling medical appointments, connecting them to case management and community resources, and escalating concerns or issues as needed.

Key Responsibilities:

* Conduct telephonic outreach to Medicare customers to complete health screenings and educate them on plan benefits.

• Collaborate with internal teams to ensure seamless hand-offs to care teams.
• Document all interactions for regulatory review and maintain accurate records.
• Assist customers with scheduling medical appointments and connecting them to case management and community resources.
• Escalate concerns or issues as needed.

Required Skills & Qualifications

To be successful in this role, you will need:

• Exceptional written and verbal communication skills, with an empathetic attitude and ability to build strong relationships with customers.
• Proficiency in navigating computer applications, including Microsoft Outlook, Excel, Word, and dual-monitor setups, with a strong attention to detail.
• Ability to handle multiple tasks, prioritize, and develop action plans, with a focus on delivering high-quality results in a fast-paced environment.
• Knowledge of healthcare and regulatory requirements, with an emphasis on Medicare and a preferred background in managed care, health services, or population management.

Essential Qualifications:

* High school diploma required, with a preferred college degree in a related field.

• At least 1 year of experience in managed care or a related healthcare field, with a preferred 1+ years of experience involving telephone contact and process management.

Preferred Qualifications:

* Bachelor's degree in a related field, such as healthcare administration, public health, or a related field.

• 2+ years of experience in managed care or a related healthcare field, with a focus on customer service and population health.
• Certification in a related field, such as Certified Case Manager (CCM) or Certified Healthcare Administrator (CHA).

Skills and Competencies

To succeed in this role, you will need:

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams.
• Strong problem-solving and critical thinking skills, with the ability to analyze complex issues and develop effective solutions.
• Ability to work in a fast-paced environment, with multiple priorities and deadlines.
• Strong attention to detail and organizational skills, with the ability to maintain accurate records and meet regulatory requirements.
• Knowledge of healthcare and regulatory requirements, with an emphasis on Medicare and a preferred background in managed care, health services, or population management.

Career Growth Opportunities and Learning Benefits

As a Medicare Population Health Customer Service Representative, you will have opportunities for growth and development, including:

• Training and development programs to enhance your skills and knowledge in population health and customer service.
• Opportunities for advancement to leadership roles or specialized positions within arenaflex.
• Collaborative and dynamic work environment that encourages teamwork and innovation.
• Recognition and rewards for outstanding performance and contributions to arenaflex.

Work Environment and Company Culture

arenaflex is committed to providing a positive and supportive work environment that promotes employee well-being and satisfaction. As a Medicare Population Health Customer Service Representative, you will enjoy:

• Hybrid work environment that balances remote and in-office time, with flexible scheduling and work arrangements.
• Collaborative and dynamic work environment that encourages teamwork and innovation.
• Recognition and rewards for outstanding performance and contributions to arenaflex.
• Opportunities for growth and development, including training and development programs and career advancement opportunities.

Compensation, Perks, and Benefits

As a Medicare Population Health Customer Service Representative, you will receive:

• Competitive salary of $17/hour on W2.
• Benefits package, including health, dental, and vision insurance, as well as 401(k) matching and paid time off.
• Opportunities for career advancement and growth, including training and development programs and career advancement opportunities.
• Recognition and rewards for outstanding performance and contributions to arenaflex.

Conclusion

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service and making a positive impact in the lives of our customers, we encourage you to apply for this exciting opportunity. As a Medicare Population Health Customer Service Representative, you will have the opportunity to work in a dynamic and collaborative environment, with opportunities for growth and development. Apply now and take the first step towards a rewarding new role! Apply To This Job Apply for this job Apply for this job