Learning Specialist (Japanese) - arenaflex Business Customer Service

In today's fast-paced and ever-evolving business landscape, the importance of effective training and development cannot be overstated. At arenaflex, we recognize the critical role that our customer service associates play in delivering exceptional experiences to our clients. As a Learning Specialist (Japanese) on our arenaflex Business Customer Service team, you will have the opportunity to make a meaningful impact by designing and delivering training programs that enhance the competencies of our customer service associates.

About arenaflex

arenaflex is a leading provider of innovative solutions and services that empower businesses to thrive in an increasingly complex and competitive environment. Our commitment to excellence, customer satisfaction, and employee development is unwavering, and we are dedicated to fostering a culture of growth, inclusivity, and collaboration. As a Learning Specialist (Japanese) on our team, you will be part of a dynamic and diverse group of professionals who share a passion for learning, innovation, and customer-centricity.

Key Responsibilities

As a Learning Specialist (Japanese), you will play a critical role in developing and delivering effective training programs that address the needs of our customer service associates. Your key responsibilities will include:

• Designing and delivering Amazon orientation and new hire training to all job levels, both virtually and in-person
• Developing and conducting continuous learning sessions for existing employees to meet improvement goals
• Analyzing performance data to identify gaps and proposing training interventions
• Gathering training needs, designing, and delivering training interventions to address these needs
• Maintaining and reporting data on trainee attendance, performance, and analysis
• Participating in call listening sessions and quality calibrations to stay updated on process developments
• Taking customer contacts monthly to stay informed about latest process updates and changes
• Leading and/or participating in improvement projects to enhance business performance

Requirements

To be successful in this role, you will need to possess the following qualifications and skills:

• JLPT N1 certification in Japanese and fluency in English
• 2+ years of experience in training delivery roles or similar experience
• Flexibility to work in a 24/7 global team across various time zones
• Excellent communication, coordination, and organization skills
• Extensive expertise in cultural and soft skills relevant to a contact center environment
• Competent user level of Microsoft Office tools (Word, Excel, and PowerPoint)
• Bachelor's degree or significant college coursework in communication, education, or a related field
• Experience working with Learning Management Systems (LMS)

What We Offer

As a Learning Specialist (Japanese) on our arenaflex Business Customer Service team, you can expect a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. Our benefits package includes:

• Competitive salary (base pay ranges from $51,100/year to $91,400/year, depending on location and experience)
• Opportunity to work with a diverse and inclusive team
• Comprehensive benefits package, including medical, financial, and other benefits
• Professional growth and development opportunities

Work Environment and Company Culture

At arenaflex, we pride ourselves on our inclusive and collaborative work environment. Our team is comprised of talented and dedicated professionals who share a passion for learning, innovation, and customer-centricity. We offer a range of benefits and perks, including:

• Flexible work arrangements to support work-life balance
• Opportunities for professional growth and development through training and mentorship programs
• Collaborative and inclusive team environment
• Recognition and rewards for outstanding performance and contributions

How to Apply

If you are a motivated and experienced learning specialist looking to join a dynamic team, please apply now. We are an equal opportunity employer and welcome applications from qualified candidates. For more information, please visit our website. Apply To This Job Apply for this job Apply for this job