Experienced Data Analyst - Customer Data Management at arenaflex
At arenaflex, we're revolutionizing the way businesses work by providing cutting-edge digital work platforms that simplify and secure work experiences. As a leading company in the industry, we're committed to building a diverse workforce that reflects the communities we serve. We're now seeking an experienced Data Analyst - Customer Data Management to join our team and help us drive business growth through data-driven insights.
Role Description
As a Data Analyst - Customer Data Management at arenaflex, you'll play a critical role in managing and resolving day-to-day data-related cases in Salesforce (SFDC), ensuring data accuracy, consistency, and compliance with internal data governance policies. Your primary responsibilities will include:
- Managing and resolving data-related cases in Salesforce (SFDC)
- Maintaining the integrity of customer, partner, and account master data across systems
- Engaging with business stakeholders to understand data improvement and focus areas of business for Information Management
- Documenting data management processes and procedures
- Gathering and analyzing business requirements and critical data elements
- Delivering recommendations for business process improvements and implementing them
- Working with cross-functional stakeholders for issue resolution
- Experience with ERP/CRM applications, Oracle Cloud, Salesforce.com
- Exhibiting accountability, ownership, and decision-making capabilities
- Hands-on experience in mastering customer data for the organization
- Prioritizing tasks, managing workload, and handling escalations
- Strong verbal and writing skills, ability to work in teams
- Identifying improvement opportunities and defining new processes as applicable
- Good office software skills (e.g., Excel, Access, Visio, PPT)
- Exposure to building playbooks, SOPs, and KPIs is an added advantage
- Excellent knowledge of proactive data analysis in conjunction with business needs
- Good understanding of Customer, Transactions, and Products domains
- Strong experience in Salesforce.com
- Knowledge of data cleansing and standardization tools is an added advantage
- Strong knowledge of Customer MDM and integration processes across Salesforce and Oracle Cloud
Qualifications
To be successful in this role, you'll need:
- 3+ years of industry experience in business data analysis
- Attention to detail and strong personal organizational skills
- Ability to work in a fast-paced, high-volume environment
- Flexible and resilient, comfortable with ambiguity
- Excellent communication skills, both verbal and written
Requirements
We're looking for someone with:
- Proven ability to provide guidance and make decisions that require judgment
- Experience with identifying improvement opportunities
- Strong experience in Salesforce.com
Benefits
As a Data Analyst - Customer Data Management at arenaflex, you'll enjoy:
- Comprehensive digital work platform enabling secure, personalized experiences
- Opportunity to work in a company recognized as a leader in its field
Company Description
arenaflex is the digital work platform leader, trusted by thousands of organizations worldwide as the former VMware End-User Computing business. We make digital work, work – for businesses and their people. Our comprehensive digital work platform simplifies work, and our first AI-driven digital work platform provides smart, seamless, and secure work experiences. We're consistently positioned as a leader in Gartner's Magic Quadrant for Desktop as a Service (DaaS) and recognized as a leader in IDC MarketScape reports for EUC. We're committed to building a diverse workforce that reflects the communities we serve.
Why Join arenaflex?
* Work with a leading company in the industry
- Enjoy a comprehensive digital work platform that simplifies work
- Collaborate with a diverse and talented team
- Develop your skills and expertise in data analysis and customer data management
- Contribute to business growth through data-driven insights
- Enjoy a competitive compensation package and benefits
How to Apply
If you're a motivated and experienced Data Analyst - Customer Data Management looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job