Experienced Customer Support Agent – Global Sneakers Platform
Experienced Customer Support Agent – Global Sneakers Platform
Join arenaflex, a leading global provider of technical and creative services to the video games market, as we continue to reshape the industry with innovative solutions and exceptional customer experiences. As a Customer Support Agent for one of our partners, a global sneakers platform, you'll be responsible for delivering top-notch support to our client's customer base, ensuring prompt and quality responses to customer inquiries while providing valuable feedback to the team to improve processes.
About arenaflex
Established in 1998 and floated on the London Stock Exchange's AIM in 2013, arenaflex is the world's leading provider of technical and creative services to the global video games market. Our 12,000 employees in 70+ studios in 26 countries provide graphic art asset production, game development, audio, testing, localization, and customer support services to most of the leading video game developers and publishers. We have a proven track record of organic and acquisition-led growth and have successfully acquired and integrated 50+ acquisitions since 2014.
Why Work at arenaflex?
People who work at arenaflex are passionate, talented, committed, and resourceful. As a business, we thrive on diversity, celebrate uniqueness, and work as teams whether we are physically together in one of our 70 global studios or working together virtually. We empower people to perform to the best of their ability with our "can do" attitude. We appreciate and embrace flexibility. We learn at every opportunity to grow ourselves through experience, training, and tackling new challenges.
Role Overview
As a Customer Support Agent, you'll be responsible for:
- Responding promptly to customer inquiries via email, live chat, and social media, and managing online orders
- Efficiently and professionally addressing customer complaints
- Collaborating with various departments such as Warehouse, Logistics, Operations, and Engineering to achieve customer satisfaction
- Monitoring multiple tasks and ensuring timely resolution of customer requests and inquiries
- Proactively identifying and addressing challenges and opportunities
- Analyzing customer feedback and providing insights to improve service quality
- Delivering an exceptional customer experience in accordance with company standards
- Undertaking additional projects as required
- Assisting in implementing training programs to ensure consistent and high-quality customer service for other agents
Requirements
- Native level language skills in Traditional Chinese (Mandarin) & Business level language skills in English
- Flexibility in Shift Schedule
- Experience in the service industry or as a customer support agent
- Previous working experience in the gaming industry
- Passion for games!
What We Offer
- Holidays – All Taiwan Public Holidays, without having to work on Saturdays to make-up bridged holidays
- Annual Health Check-Up Subsidy – Eligible to receive subsidy during the annual health check-up period, upon having completed probation at that time
- Employee Assistance Program – All our employees have access to professional counsellors on any challenges they are facing, work or non-work related
- Festival Holidays Gift or Voucher – A small token from us to you in celebration of festival events
Career Growth Opportunities and Learning Benefits
At arenaflex, we believe in continuous learning and growth. As a Customer Support Agent, you'll have the opportunity to:
- Develop your skills and knowledge in customer support and service industry
- Work with a diverse team of professionals from around the world
- Participate in training programs and workshops to improve your skills and performance
- Take on additional responsibilities and projects to grow your career
Work Environment and Company Culture
arenaflex is a dynamic and fast-paced work environment that values diversity, inclusivity, and teamwork. Our company culture is built on a "can do" attitude, flexibility, and a commitment to excellence. As a Customer Support Agent, you'll be part of a global team that is passionate about delivering exceptional customer experiences.
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including:
- Competitive salary and benefits
- Opportunities for career growth and advancement
- Flexible working hours and remote work options
- Access to professional development and training programs
- A dynamic and supportive work environment
How to Apply
If you're passionate about delivering exceptional customer experiences and want to join a dynamic and fast-paced work environment, apply now to become a Customer Support Agent at arenaflex. Please submit your application with your updated resume and a cover letter explaining why you're the perfect fit for this role.
Recruitment Process
Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.
Equal Opportunities Policy
arenaflex is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.
Language Test
For some projects, there might be a second interview with a Team Lead or an Operations Manager. Once you submit your test, the assessment will take approximately 48-72 hours to be evaluated.
Apply Now
Don't miss this opportunity to join arenaflex and become a part of our global team. Apply now to become a Customer Support Agent and start delivering exceptional customer experiences today!
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