Experienced Project Manager, Customer Excellence & Innovation – Logistics & Freight Industry

At arenaflex, we're on a mission to revolutionize the logistics and freight industry by delivering exceptional customer experiences and high-quality services. As a key player in this industry, we're seeking an experienced Project Manager, Customer Excellence & Innovation to join our team. This is an exciting opportunity to work with a talented team of professionals who share your passion for innovation and customer satisfaction.

About arenaflex

arenaflex is a global leader in the logistics and freight industry, with a presence in over 80 countries. Our company was founded in 1976 by ten independent hauliers who joined forces to create a world-class logistics provider. Today, we're proud to be the 3rd largest supplier of global solutions within transport and logistics. Our mission is to add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing, and clearing all types of goods.

Job Summary

As a Project Manager, Customer Excellence & Innovation, you will be responsible for integrating, solution engineering, and implementing new business as well as improvement and innovation projects for existing business. You will engineer arenaflex capabilities into a solution to meet complex clients' requirements and achieve consistent and high-quality service delivery. You will provide EDI implementation leadership and regularly coordinate with Operations, Sales, Account management, and IT.

Key Responsibilities

* Supports sales to grow revenue and optimize margin by acting as an operational and TMS subject matter expert in the solution design process and in client meetings as part of the pre-sale process

• Provides RFI risk and ROI assessments as part of the pre-sale process when a Client's requirements are complex
• Engineers client solutions, aligning client requirements to arenaflex's services portfolio
• Serves as a Purchase Order Management expert and super user, providing demos and determining the optimal solution to meet a Client's need
• Manages all Client EDI integration projects
• Performs integration UAT testing, coordinating with global and regional IT and the Client
• Manages the implementation of Client integration projects coordinating with Sales, IT, and Operations across regions
• Develops SOPs, communicates, and trains key stakeholders
• Participates in Client Business Reviews to support continuous improvement
• Drives growth through innovation projects, showing differentiation and building "stickiness" with Clients
• Maintains direct customer contact throughout the lifecycle of a project

Prior Work Experience

* A minimum of 5 years' experience in Freight Forwarding industry, including 3 years' experience in Freight Forwarding operations experience

• Experience managing or coordinating EDI processes with partners, vendors, or customers
• 3 years' experience in a role with extensive senior-level client interaction
• Or an equivalent combination of education and work experience

Essential Qualifications

* Prior use of Microsoft Office Suite (Word, Excel, Visio, PowerPoint)

• Strong command of the English language, both written and verbal
• Experience with EDI standards, platforms, and business processes
• General understanding of the Supply Chain Management and Logistics industry
• Understanding of the full range of Logistics services, including, but not limited to, order management, customs brokerage, cost optimization, warehousing, transport management, and various industry-specific requirements
• Strong analytical, math, and problem-solving skills
• Ability to lead through influence and motivate a diverse team at all levels in the organization

Preferred Qualifications

* Advanced skills in using Microsoft Excel, Visio, and PowerPoint

• Solid understanding of Project Management and Quality concepts and methodologies
• Knowledge of CargoWise TMS
• Demonstrated competency in the following areas:

+ Business Acumen (Problem Solving, Making Decisions, Using Sound Judgment, Researching, Organizational Acumen/Political Savvy, Demonstrating Global Perspective) + Interpersonal and Communication Skills (Interacting with Others, Listening to Others, Speaking to Others, Sensitivity to Others, Demonstrating Positive Attitude, Maintaining Composure, Demonstrating Enthusiasm and Energy, Influencing Others, Demonstrating Teamwork) + Results Driven (Being Persistent/Overcoming Barriers, Drive to Achieve Goals, Taking Initiative, Taking Ownership, Being Resourceful, Project/Process Management, Multitasking, Being Productive, Showing Creativity) + Conviction (Adapting to Change, Being Flexible, Dealing with Stress, Resolving Conflicts, Courage, Finding Work Improvements) + Personal Integrity (Behaving with Integrity, Demonstrating Work Ethic, Following Rules, Being Dependable, Safety Orientation) + Customer Passion (Customer Service, Valuing Quality, Focusing on Details, Finding Work Improvements) + Analytical Skills and Basic Abilities (Interpreting and Using information, Learning and Following Procedures, Using Computer Skills, Using MS Office applications, Using technical/job knowledge, Learning Agility, Reading, Writing, Using Basic Math, Reasoning with Math)

Work Environment and Company Culture

arenaflex is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join arenaflex, you are working for one of the very best performing companies in the transport and logistics industry. You'll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services.

Compensation and Benefits

The expected base pay for this position is $110,000 - $125,000 per year. Actual base compensation will be determined based on various factors, including job-related knowledge, geographical location, skills, experience, and other objective business considerations.

How to Apply

If you're a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state, or local law. If you require special assistance or accommodation while seeking employment with arenaflex, please contact Human Resources at [insert contact information]. Apply for this job