Experienced Swedish-speaking Customer Support & AI Operations Specialist – Revolutionizing Workwear Buying Experience for Europe's 95 Million Workers

At arenaflex, we're on a mission to transform the way workwear is bought and sold online, making it fast, personalized, and tailored to the needs of Europe's 95 million workers. We're not just building a platform; we're creating a movement that puts the worker at the center of the buying experience. As a Swedish-speaking Customer Support & AI Operations Specialist, you'll play a vital role in scaling our support experience, leveraging AI to deliver exceptional customer service, and helping us achieve our ambitious goals.

About arenaflex

arenaflex is a remote-first company with a strong presence in Helsinki and a growing team across Europe. We're a team of online natives, passionate about crafting exceptional user experiences and solving real-world problems. Our values are built on empathy, a bias toward action, and a growth mindset that drives us to innovate and improve every day.

The Opportunity

We're looking for a highly skilled and motivated Swedish-speaking Customer Support & AI Operations Specialist to join our team. As a key member of our support team, you'll be responsible for delivering exceptional customer experiences, leveraging AI to automate and streamline support processes, and helping us scale our support operations to meet the growing demands of our platform.

Key Responsibilities

* Handle real customer needs: Respond to inbound support tickets, mainly via email, with growing volumes in chat and occasional phone calls. Most questions are about orders: deliveries, returns, and product help. You'll bring clarity, speed, and calm to every conversation.

• Make support better every day: Help spot patterns, build knowledge base, auto-generate answers, and work closely with the team to reduce ticket volume, speed up resolution, and raise customer satisfaction.
• Use AI as your default: Our support runs on a shared inbox across multiple channels with automations throughout. You'll use AI to generate replies, build workflows, and guide customers to real-time solutions—fast, personal, and scalable.

Requirements

* Speak and write fluent Swedish and English: You communicate clearly, naturally, and respectfully in both languages.

• Use AI like second nature: You already use tools like ChatGPT or Claude for writing, translating, and solving everyday problems—and you're excited to use them even more.
• Work fast, think clearly, and take ownership: You figure things out, fix what's broken, and raise your hand when something doesn't make sense.
• Care about the work—and the worker: You want to help the people doing real jobs, and make their experience better than what they've come to expect.

Benefits

* Each day matters: AI is changing how people buy faster than anyone expected. While legacy players are still catching up, a wave of AI-first companies are racing to define the future of online buying. This is the window—and we're in it.

• Real market. Real scale: We're not chasing trends. We're focused on solving a massive, specific problem for 95 million people in Europe—with 200+ workwear brands, +1m annual visitors, and record-breaking weekly orders already in motion.
• Built on strong values: We craft work we're proud of. We're online natives, raised on the internet, who meet users where they are. We act with empathy, move fast with a bias toward action, and stay growth obsessed—in our product, our company, and our lives.
• Remote-first, built for flexibility: Work from anywhere in Europe—whether from our Helsinki office, your home, or any WeWork location across Europe if you prefer a hybrid setup. (Remote work requires a proven track record of thriving in this kind of setup.)

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our people and helping them grow both professionally and personally. As a Swedish-speaking Customer Support & AI Operations Specialist, you'll have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge in AI, customer support, and related areas.
• Regular feedback and coaching to help you grow and improve in your role.
• Opportunities to take on new challenges and responsibilities as you progress in your career.
• A dynamic and supportive team environment that encourages collaboration, innovation, and creativity.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A salary that reflects your skills and experience.
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
• Opportunities for professional development and career growth.
• A dynamic and supportive team environment that encourages collaboration, innovation, and creativity.

How to Apply

If you're a motivated and experienced Swedish-speaking Customer Support & AI Operations Specialist looking for a new challenge, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can join our team and help us revolutionize the way workwear is bought and sold online.

Join the arenaflex Team

At arenaflex, we're passionate about creating a better future for Europe's 95 million workers. We're a team of innovators, thinkers, and doers who are committed to making a positive impact. If you share our vision and values, we'd love to have you join our team. Apply now and be part of something amazing! Apply for this job