Experienced Customer Implementation Manager – Value-Based Care Technology Platform

As a pioneering value-based care (VBC) technology platform, arenaflex is purpose-built to solve the most pressing real-world challenges faced by providers and health-plan organizations today. By unifying retrieval, clinical intelligence, risk adjustment, quality improvement, and member management solutions into one intelligent, AI-powered system, arenaflex streamlines fragmented workflows to supercharge productivity, enhance care quality, and optimize performance on high-priority value-based initiatives. We are seeking an Experienced Customer Implementation Manager to lead implementations of the Clinical Intelligence Health platform. This role will oversee customer onboarding projects from initiation through go-live, ensuring delivery of high-quality outcomes, customer satisfaction, and seamless integration with electronic health record (EHR) systems. The role works collaboratively with teams across Sales, Customer Success, Engineering, Product, Data Governance, and Clinical Operations.

About arenaflex

arenaflex is a leading provider of innovative healthcare technology solutions, dedicated to empowering healthcare organizations to deliver high-quality, patient-centered care. Our mission is to revolutionize the way healthcare is delivered, managed, and experienced. We are passionate about harnessing the power of technology to drive positive change and improve outcomes for patients, providers, and payers alike.

Key Responsibilities

As an Experienced Customer Implementation Manager, you will be responsible for leading the implementation lifecycle for new customers and platform expansions, ensuring timely delivery, quality outcomes, and high customer satisfaction. Your key responsibilities will include:

• Overseeing the full implementation lifecycle for new customers and platform expansions, ensuring timely delivery, quality outcomes, and high customer satisfaction.
• Serving as the primary project manager on implementation initiatives, managing scope, timeline, risks, and stakeholder communication.
• Collaborating closely with Sales, Customer Success, Product, Engineering, Data Governance, and Clinical Operations to ensure alignment throughout the implementation lifecycle, enabling seamless delivery to the customer.
• Serving as the voice of the customer in technical and design discussions, helping define business requirements and translate them into actionable solutions.
• Troubleshooting technical issues in real-time, coordinating with internal teams and customer stakeholders to resolve blockers.
• Guiding EHR integration workflows, including FHIR and custom API implementations across major platforms (e.g., Epic, Cerner, athenahealth).
• Partnering with Engineering and Data Governance to validate data flows and ensure configurations align with customer workflows and API-based integration.
• Ensuring accurate execution of commitments outlined in Statements of Work (SOWs).
• Monitoring and reporting on implementation performance, customer satisfaction, and team capacity metrics.
• Continuously improving implementation processes, documentation, and internal knowledge sharing.
• Providing input to Product and Engineering based on implementation experience and customer feedback.
• Supporting high-impact customer and internal initiatives in partnership with Customer Success and technical teams.
• Staying current on industry trends and best practices for SaaS and healthcare IT implementations.
• Promoting a culture of knowledge sharing across the organization to strengthen domain expertise.

Qualifications and Qualities

To be successful in this role, you will need to possess the following qualifications and qualities:

• Bachelor's degree from a four-year college or university (preferred fields: Health Administration, Computer Science, Information Systems, Business).
• 3–5+ years of experience in SaaS or healthcare IT implementations, including experience in customer-facing role.
• Proven ability to lead cross-functional teams through requirements gathering, implementation planning, and go-live execution.
• Demonstrated ability to build and maintain strong customer relationships.
• Strong understanding of healthcare integration standards such as HL7, FHIR, and RESTful APIs.
• Experience integrating with leading EHR systems (Epic, Cerner, athenahealth, etc.).
• Experience with user acceptance testing, software QA, and resolving implementation-related issues.
• Familiarity with healthcare workflows, clinical operations, and billing/claims processes.
• Excellent communication and problem-solving skills, with the ability to translate technical topics for non-technical audiences.
• Experience with project management tools (e.g., Jira or similar platforms).
• Comfortable working in fast-paced, remote environments with shifting priorities.

What You'll Receive

As an Experienced Customer Implementation Manager at arenaflex, you will receive:

• Competitive pay ($100,000 - $125,000 / annually)
• Medical, Dental, and Vision benefits including HSA/FSA
• 401k with Employer Match
• 100% paid short-term and long-term disability insurance
• PTO plan and 10 paid company holidays

About Our Culture

arenaflex is a dynamic and innovative organization that values collaboration, creativity, and continuous learning. We are committed to fostering a culture of inclusivity, respect, and open communication, where every team member feels valued and empowered to contribute their best work.

How to Apply

If you are a motivated and experienced professional with a passion for healthcare technology and customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status or genetic information, in compliance with applicable federal, state and local law. Apply for this job