Experienced Full Stack Customer Service Representative – TRICARE Healthcare Support (Full-Time Remote Opportunity)
At arenaflex, we're dedicated to providing exceptional healthcare services to our nation's heroes and their families. As a critical member of our Contact Center team, you'll play a vital role in delivering outstanding customer service and ensuring a seamless experience for our TRICARE beneficiaries and providers. If you're passionate about serving others and have a strong background in customer service, we encourage you to apply for this exciting opportunity.
About arenaflex and the Role:
arenaflex is a leading healthcare services organization that's committed to providing high-quality, patient-centered care to our nation's heroes. As a TRICARE Customer Service Representative, you'll be part of a dynamic team that's dedicated to delivering exceptional customer service and support to our beneficiaries and providers. You'll be responsible for providing timely and accurate responses to inquiries, resolving customer issues, and ensuring a seamless experience for our customers.
Key Responsibilities:
* Provide outstanding customer service to TRICARE beneficiaries and providers via phone, chat, email, or written correspondence
- Respond to inquiries regarding enrollment, claims, referrals, authorizations, and appointments
- Utilize sound judgment and available tools to resolve customer issues on the initial contact
- Meet department productivity and performance metrics, including consistent attendance and adherence to published schedules
- Document customer interactions and cases in a customer relationship management (CRM) system
- Participate in continuous training to become fully proficient in resolving customer inquiries
Requirements:
* High school diploma or GED
- U.S. citizenship
- Ability to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation
- At least two years of professional work experience in a customer service environment
- Excellent verbal and writing skills
- Technology literate and experienced in navigating multiple screens or web browsers at one time
- Proven ability to work independently in a remote work environment
Preferred Qualifications:
* TRICARE customer service experience
- Contact center experience, including call center chat messaging
- Military connectedness
What We Offer:
* Competitive salary (annual base salary for Washington D.C. residents: $39,000 - $50,000 depending on experience)
- Comprehensive and progressive compensation and benefits package, including medical, dental, and vision coverage, generous paid time off, 401(k) retirement savings plan, and more
- Opportunities for frequent pay raises, overtime, recognition, and reward programs
- Remote work opportunities (NC, SC, VA/DC, MD, and FL only)
- A dynamic and inclusive work environment that values teamwork and diversity
Work Environment and Company Culture:
At arenaflex, we're committed to creating a work environment that's inclusive, diverse, and supportive. Our team is passionate about delivering exceptional customer service and support to our beneficiaries and providers. We offer a range of benefits and perks that are designed to support your career growth and well-being, including:
- Flexible work arrangements, including remote work options
- Comprehensive training and development programs
- Opportunities for career advancement and professional growth
- A dynamic and inclusive work environment that values teamwork and diversity
- A range of benefits and perks, including medical, dental, and vision coverage, generous paid time off, 401(k) retirement savings plan, and more
Career Growth Opportunities and Learning Benefits:
At arenaflex, we're committed to supporting your career growth and development. We offer a range of training and development programs that are designed to help you build your skills and knowledge, including:
- Comprehensive training programs for new hires
- Ongoing training and development programs for existing employees
- Opportunities for career advancement and professional growth
- A dynamic and inclusive work environment that values teamwork and diversity
Compensation, Perks, and Benefits:
At arenaflex, we offer a comprehensive and progressive compensation and benefits package that's designed to support your career growth and well-being. Our benefits package includes:
- Competitive salary (annual base salary for Washington D.C. residents: $39,000 - $50,000 depending on experience)
- Comprehensive medical, dental, and vision coverage
- Generous paid time off, including vacation days, sick leave, and holidays
- 401(k) retirement savings plan with company match
- Life insurance and disability insurance
- Flexible work arrangements, including remote work options
How to Apply:
If you're a motivated and customer-focused individual who is passionate about serving others, please submit your application to join our team. arenaflex is an equal employment opportunity employer, and we encourage candidates from all backgrounds to apply. Apply To This Job Apply for this job Apply for this job