Experienced Night Shift Customer Service Representative (Remote) – Join arenaflex's Logistics Team!
At arenaflex, we're passionate about revolutionizing the logistics industry with cutting-edge technology and exceptional customer service. As a Night Shift Customer Service Representative, you'll be an integral part of our 3rd shift operations, working remotely from the comfort of your own home. If you're a calm-under-pressure professional with excellent communication skills and a passion for logistics, we want to hear from you!
About arenaflex
arenaflex is a leading logistics company that's dedicated to providing top-notch transportation solutions to our customers. With a strong focus on innovation and customer satisfaction, we're constantly looking for talented individuals to join our team. Our company culture is built on a foundation of teamwork, open communication, and a commitment to excellence.
Shift Details
As a Night Shift Customer Service Representative, you'll work Sunday through Thursday, 10:00 p.m. – 6:30 a.m. CST. While this is a remote position, you must live within 35 miles of Kaukauna, WI, to facilitate in-office training. We understand the importance of work-life balance, and our flexible schedule allows you to enjoy a better balance between your personal and professional life.
About the Role
As a Night Shift Customer Service Representative, you'll be responsible for:
- Scheduling, assigning, and monitoring loads using TruckMate or similar Transportation Management Systems (TMS)
- Communicating with drivers and driver managers to align schedules and priorities
- Monitoring load progress to ensure on-time pickup and delivery
- Addressing customer and driver concerns with professionalism and clarity
- Balancing the needs of drivers, dispatchers, and customers to ensure smooth night operations
- Maintaining accurate records and inputting updates within our systems
Key Responsibilities
* Provide exceptional customer service to drivers and customers via phone, email, and chat
- Utilize TruckMate or similar TMS to schedule, assign, and monitor loads
- Communicate with drivers and driver managers to ensure smooth operations
- Monitor load progress to ensure on-time pickup and delivery
- Address customer and driver concerns with professionalism and clarity
- Maintain accurate records and input updates within our systems
What We're Looking For
* Prior experience in a transportation, dispatch, or logistics support role
- Familiarity with TruckMate or similar TMS (a strong plus)
- Excellent written and verbal communication skills
- Strong attention to detail and multitasking abilities
- Ability to stay organized and focused during overnight hours
- Tech-savvy, self-motivated, and comfortable working independently
- Must be located in the U.S. and authorized to work in the U.S.
Essential Qualifications
* High school diploma or equivalent required
- 1-2 years of experience in a transportation, dispatch, or logistics support role
- Familiarity with TruckMate or similar TMS (a strong plus)
- Excellent written and verbal communication skills
- Strong attention to detail and multitasking abilities
Preferred Qualifications
* Associate's or bachelor's degree in a related field (transportation, logistics, business, etc.)
- 2-3 years of experience in a transportation, dispatch, or logistics support role
- Experience with transportation management systems (TMS)
- Strong analytical and problem-solving skills
Skills and Competencies
* Excellent written and verbal communication skills
- Strong attention to detail and multitasking abilities
- Ability to stay organized and focused during overnight hours
- Tech-savvy, self-motivated, and comfortable working independently
- Strong analytical and problem-solving skills
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Night Shift Customer Service Representative, you'll have opportunities to:
- Develop your skills and knowledge in transportation management systems (TMS)
- Take on additional responsibilities and leadership roles
- Participate in training and development programs
- Collaborate with cross-functional teams to drive business results
Work Environment and Company Culture
At arenaflex, we're passionate about creating a positive and inclusive work environment. As a Night Shift Customer Service Representative, you'll enjoy:
- A 100% remote position – work from home and enjoy a better work-life balance
- Stable hours – consistent 3rd shift schedule, Sunday through Thursday
- Supportive team culture and responsive leadership
- Opportunity to grow with a company that values your contribution
- Make a real impact in a mission-critical role
Compensation, Perks, and Benefits
As a Night Shift Customer Service Representative, you'll enjoy:
- Competitive hourly rate: $20.00 - $23.00 per hour
- Full-time position with expected hours of 40 per week
- Comprehensive benefits package, including:
+ 401(k) + 401(k) matching + Dental insurance + Flexible schedule + Health insurance + Paid time off + Vision insurance + Work from home
Ready to Apply?
If you're a motivated and detail-oriented individual with a passion for logistics, we want to hear from you! Click the link below to submit your application and join our team of dedicated professionals. Apply To This Job Apply for this job Apply for this job