Senior Living - Sales Contact Center

LeadGenie: The Nation’s Leading Senior Living Contact Center and Lead Management At LeadGenie, we pride ourselves on being the premier provider of senior living sales and lead management solutions. Our dedicated agents, affectionately known as “Genies,” play a vital role in connecting seniors and their families with the perfect community. A Genie’s responsibilities include answering incoming calls, making outbound calls, engaging via email and text, and building meaningful relationships with prospects through responsive follow-up. Their efforts translate into scheduled tours and empowered decision-making, ultimately supporting community growth. Our successful Genies are compassionate, empathetic, and patient—traits essential for fostering trust and understanding. They are proactive, collaborative, and possess a deep knowledge of community services, amenities, and events. This role offers a unique opportunity to directly impact the growth and development of senior living communities while contributing to the success of LeadGenie. Join us and help make a difference—one connection at a time. Key Responsibilities:

• Answer incoming sales calls, texts and respond promptly to email communications.
• Make outbound sales calls to prospects and family members to build relationships and identify needs.
• Discover prospects’ and families’ needs, wants, and available resources by building rapport and asking effective questions.
• Clearly communicate the value of recommended solutions by demonstrating how they meet prospects’ and families’ needs.
• Log customer and contact information accurately using various CRM tools.
• Maintain up-to-date knowledge of community services, amenities, pricing, and upcoming events through provided knowledgebase tools.
• Consistently meet and strive to exceed key sales performance metrics.
• Act as an ambassador of the LeadGenie company culture, fostering a positive work environment rooted in empathy and teamwork.

Role Requirements:

• 2+ years of experience and working knowledge with CRM systems.
• 2+ years of sales and marketing experience in the senior living industry.
• 2+ years of professional experience working remotely over the phone with clients and prospects.
• 2+ years of customer service or sales experience, preferably in a call center environment.
• Excellent written and verbal communication and interpersonal skills.
• Strong computer skills, with the ability to manage multiple software programs simultaneously.
• Ability to navigate across several screens or tabs while actively listening and accurately inputting information.
• Proven relationship-building skills and ability to connect with prospects of diverse backgrounds.
• College degree required.
• Must be based in the United States and fluent in English.
• Flexibility to work weeknights and/or weekends.

Technology Requirements:

• Must have your own laptop or desktop set up with a camera along with a quiet, clean, and professional workspace. LeadGenie will provide a headset.
• Minimum High Speed Internet Requirement: 150 Mbps
• Mbps download speed: average 100 Mbps
• The capability to hardwire to router
• Processor: Intel core i3 and above
• Minimum GB of RAM: 8
• A hard disc space of 120 GB+
• Windows 10 or newer or Mac OS Catalina or newer.
• Antivirus and spyware protection software
• Under no circumstance can one use a Chromebook/Notebook — all employees must have a laptop with a full PC operating system, optical drive and multiple slots and ports.

Benefits & Perks:

• 100% remote opportunity within the US.
• Paid Sick Days
• Continued education, certification and/or training.
• Long term growth opportunities.

Other Terms: Terms of Employment: At will, full-time or part-time permanent position. Work Week: Normal call center office business hours and on call for emergencies. LeadGenie is open 7 days a week. Work Location: Remote, and within the United States. Job Types: Full-time, Part-time Pay: $45,000.00 - $55,000.00 per year Expected hours: 20 – 40 per week Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

Experience:

• Assisted Living Sales: 2 years (Required)

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