Experienced Bilingual Customer Service and Sales Representative - Spanish-English - Remote USA Opportunity at arenaflex

Are you a charismatic and empathetic individual with a passion for delivering exceptional customer experiences? Do you possess a strong aptitude for sales and a desire to grow your career in a dynamic and supportive environment? Look no further than arenaflex, a leading global customer experience technology and services company, as we seek an Experienced Bilingual Customer Service and Sales Representative to join our team.

About arenaflex

arenaflex is a customer-centric organization that has been making customers happy for over 40 years. Since our inception in 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

Our Culture

At arenaflex, we're committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

The Role

As an Experienced Bilingual Customer Service and Sales Representative, you'll be a part of bringing humanity to business. You'll grow your career by connecting your customer service and sales aptitude to become a Spanish-English Bilingual Remote Licensed Healthcare Insurance Agent. That's right – we'll pay you to train, study, and take your state insurance exam. We'll even cover all your licensing fees and continuing education credits.

Key Responsibilities

* Assist individuals in understanding their coverages and selecting the right products, services, and best solutions to meet their personal needs

• Provide full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow-up
• Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
• Identify additional needs customers may have and help them to upgrade products or services
• Meet or exceed sales targets and customer satisfaction goals

What You Bring to the Role

* Bilingual in English and Spanish

• Aptitude, self-discipline, and tenacity to learn about what it takes to become a licensed insurance associate, including passing the state licensing exam
• High-speed internet (>25 mbps download and 10 mbps upload)
• Minimum six (6) months sales experience
• Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
• Strong customer service orientation (empathy, compassion, and listening skills)
• High school diploma or equivalent
• Strong computer navigation skills and experience, as this role is 100% remote

What You Can Expect

* Supportive of your career and professional development

• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• FREE licensing course (and you'll be paid for your time to boot)
• All state licensing exam fees covered by the company and yearly renewal of license provided by arenaflex as your employer
• A base wage of $16/hr while studying for your state exam. Once you are licensed, you will receive an increase to your base pay and be eligible for performance-based bonuses
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit our website

for more information on our employee benefits.

A Bit More About Your Role

We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our arenaflex community is here for you as one dynamic, global family.

You'll report to a Team Lead

. You'll contribute to the success of the customer experience and the overall success of the team.

About arenaflex

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

arenaflex is proud to be an equal opportunity employer

where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Requirements

* Remote work arrangement

• High-speed internet (>25 mbps download and 10 mbps upload)
• Minimum six (6) months sales experience
• Bilingual in English and Spanish
• Strong customer service orientation (empathy, compassion, and listening skills)
• High school diploma or equivalent
• Strong computer navigation skills and experience

Benefits

* Retirement/Pension Plans

• Medical, Dental, and Vision
• Performance bonus
• Life Insurance
• Flexible Spending Accounts
• Work From Home
• Parking
• Paid Holidays
• Employee Events
• On-Site Cafeteria
• Flexible Schedules
• Prescription Drug Coverage
• Maternity/Paternity Paid Leave
• Vacation/PTO
• Paid sick days
• Long Term Disability
• Merchandise Discounts
• Professional Development
• 401K
• Game Rooms
• Employee Referral Program
• Tuition Reimbursement

Apply Now

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Join our arenaflex team and be part of a dynamic and supportive community that's dedicated to making customers happy. Apply for this job