Experienced Healthcare Customer Service Representative – Remote Opportunity at arenaflex

At arenaflex, we're passionate about harnessing the power of technology to revolutionize the healthcare industry. As a leading provider of innovative solutions, we're committed to empowering our clients to improve the health and well-being of their members. We're now seeking an experienced Healthcare Customer Service Representative to join our team in Topeka, KS, and work remotely. If you're a customer service professional with a passion for healthcare, we want to hear from you.

About arenaflex

arenaflex is a dynamic and forward-thinking organization that's dedicated to making a positive impact on the lives of our clients and their members. We believe that everyone deserves access to high-quality healthcare, and we're committed to helping our clients achieve this goal. With a strong focus on innovation, collaboration, and inclusion, we're building a team of talented professionals who share our vision for a better healthcare system.

Your Role in Our Mission

As a Healthcare Customer Service Representative at arenaflex, you'll play a critical role in delivering exceptional customer service to our clients and their members. Your primary responsibilities will include:

• Providing prompt, efficient, and friendly customer service by answering incoming phone calls and resolving customer concerns related to claims, eligibility, insurance, and financial matters.
• Responding to customer questions, providing comprehensive customer support, and forwarding requests to the appropriate personnel in a timely manner.
• Assisting callers with portal navigation, registration, password resets, settings, and other technical issues they may experience.
• Documenting calls in detail, including concerns, actions taken, and completing templates to ensure all information is captured.
• Interacting with team members, management, and customers in a professional manner and adhering to client SLAs and consistently meeting production targets.

What We're Looking For

To succeed in this role, you'll need:

• A high school diploma or G.E.D.
• Two or more years of inbound telephone customer service experience with strong organizational, analytical, critical thinking, and customer service skills.
• An exceptional attention to detail and ability to maintain confidentiality, complying with Health Insurance Portability and Accountability Act (HIPAA) regulations.
• Proficient knowledge of personal computers and applications such as Outlook, Microsoft Word, Microsoft Excel, CRM, and OneNote.
• Skilled in solving computer-related technical problems over the phone.
• Excellent time management, verbal, and written communication skills, with the ability to talk and type simultaneously and multitask in a high-paced environment.
• Experience in the healthcare industry, particularly in provider, member, insurance, or claims, with Medicaid knowledge and experience strongly desired.

What You Can Expect in This Role

As a Healthcare Customer Service Representative at arenaflex, you can expect:

• A fast-paced environment in an ever-evolving industry.
• A competitive salary range of $[[salaryMin]] - $[[salaryMid]] per year, depending on geographic region, internal equity, job-related knowledge, skills, and experience.
• A generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance.
• Opportunities for career growth and development through our leadership and technical development academies.
• A collaborative and inclusive work environment that values work flexibility, learning, and career development.

Why Join arenaflex?

At arenaflex, we believe that our people are our greatest asset. We're committed to creating a workplace that's inclusive, supportive, and empowering. As a member of our team, you'll have the opportunity to:

• Work with a talented and diverse group of professionals who share your passion for healthcare.
• Develop your skills and expertise through ongoing training and development opportunities.
• Contribute to a mission that's making a positive impact on the lives of our clients and their members.
• Enjoy a competitive compensation package and comprehensive benefits.

How to Apply

If you're a motivated and customer-focused professional with a passion for healthcare, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Apply to this job Apply for this job