Experienced Customer Service Specialist I – ASD (Remote: TX, FL, IL) in USA

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join arenaflex, a leading innovator in the healthcare industry, as a Customer Service Specialist I – ASD. This exciting opportunity will challenge you to grow, learn, and make a meaningful impact on the lives of people and animals everywhere.

About arenaflex

At arenaflex, we're united in our responsibility to create healthier futures. Our team members are the heart of everything we do, and we're committed to providing a supportive, inclusive culture that empowers them to thrive. With a focus on innovation, collaboration, and customer satisfaction, we're dedicated to improving the lives of people and animals everywhere. Join us on this journey and discover a career that's as unique as you are.

Job Summary

As a Customer Service Specialist I – ASD, you'll play a critical role in delivering exceptional customer experiences, resolving issues quickly and creatively, and driving business growth through effective communication and problem-solving. This is a full-time, remote position, and you'll have the flexibility to work from home in Texas, Florida, or Illinois. If you're a motivated, customer-focused individual with a passion for learning and growth, we encourage you to apply.

Responsibilities

As a Customer Service Specialist I – ASD, your primary duties and responsibilities will include:

• Initiating monthly service calls to low-volume accounts in the local geographic area
• Updating customers on the latest programs, promotional activities, products, and services
• Assisting with customer problems, such as missed shipments, price adjustments, and backorders
• Working with field sales associates to coordinate special orders, accept quotations, and communicate with manufacturers
• Processing phone, fax, mail, email, and verbal orders from customers
• Providing accurate answers to customer questions and complaints regarding products and services
• Performing data entry for order processing, accessing previous orders, and special orders
• Assisting customers with backorders by offering substitutions and alternatives
• Communicating with all departments within the Distribution Center and field sales associates
• Serving as a liaison between customers and field sales associates
• Making suggestions and recommendations to the Supervisor to improve customer service operations

Requirements

To succeed in this role, you'll need:

• A broad training in fields such as business administration, accountancy, sales, marketing, computer sciences, or similar vocations, typically obtained through a four-year Bachelor's Degree program, technical vocational training, or an equivalent combination of experience and education
• Less than one year of directly related experience
• Strong customer service skills
• Strong interpersonal skills
• Good decision-making skills
• Good analytical skills
• Ability to communicate effectively both orally and in writing
• Ability to resolve customer issues quickly and creatively
• Familiarity with arenaflex products, services, and pharmaceutical distribution operations
• Strong organizational skills; attention to detail
• Basic knowledge of Microsoft Word, Excel, and inventory management systems

Work Environment

As a remote Customer Service Specialist I – ASD, you'll work from home in Texas, Florida, or Illinois. The work environment characteristics described here are representative of those you'll encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical and Mental Requirements

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Sedentary physical activity requiring reaching, sitting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking, and hearing
• Visual requirement for close vision, distance vision, peripheral vision, and ability to adjust focus
• 75% or more time spent looking directly at a computer
• 75% or more time spent addressing customer issues on the telephone
• Occasional requirement to stand, walk, or otherwise be mobile
• Ability to deal with stressful situations as they arise

What arenaflex Offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Schedule

This is a full-time position, and you'll work a standard Monday-to-Friday schedule with occasional flexibility to accommodate customer needs.

Equal Employment Opportunity

arenaflex is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law.

How to Apply

If you're a motivated, customer-focused individual with a passion for learning and growth, we encourage you to apply for this exciting opportunity. Please visit our website at [insert link] to submit your application.

Expected Salary

The expected salary for this position is competitive and based on experience.

Job Date

This job posting was created on September 16, 2023.

Apply Now

Don't miss this opportunity to join arenaflex and make a meaningful impact on the lives of people and animals everywhere. Apply now and take the first step towards a rewarding career in customer service! Apply for this job