Customer Engineer - M365, Copilot & SharePoint: Unlocking Exceptional Customer Experiences

Join arenaflex, a global technology and services leader, as we power the world's best brands with intelligent transformation solutions. At arenaflex, we're passionate about shaping new game-changing careers in over 70 countries, attracting the best talent. Our Concentrix Technical Products and Services team is the driving force behind arenaflex's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences.

About arenaflex

arenaflex is the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We're solution-focused, tech-powered, intelligence-fueled, and committed to delivering exceptional customer experiences. Our team of game-changers around the world have devoted their careers to ensuring every relationship is exceptional. We're proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Customer Engineer Role

We're seeking experienced Customer Engineers to provide technical leadership to Premier customers around the world, ensuring their IT environments remain healthy, optimized, and aligned with Microsoft best practices. This role is highly consultative and focused on proactive engagement to help customers avoid future issues.

Key Responsibilities

As a Customer Engineer, you will:

• Administer and govern SharePoint Online environments
• Implement and manage M365 Copilot and OneDrive for Business
• Develop and maintain SharePoint sites and related applications
• Handle important customer issues and work effectively in challenging situations
• Utilize technical skills for troubleshooting Office applications, particularly Outlook
• Support M365 Apps deployment using SCCM/MECM/Intune/Cloud Update
• Manage licensing and activation for perpetual and subscription versions
• Maintain software within fixed and modern lifecycle policies
• Oversee deployment and configuration for Office LTSC and M365 Apps on Windows and Mac
• Lead migration projects from on-premises to cloud-based solutions
• Transition customers from Office 2016 to Office 2019/Office LTSC 2021 and M365 Apps
• Facilitate changes from MSI-based to C2R-based installations

Qualifications

To be successful in this role, you will need:

• Minimum of 10+ years of total experience in IT
• 5+ years of experience with Office 2016/M365 Apps
• Proficiency in M365 Apps Admin Center capabilities
• Experience with Office for the web apps (Word, Excel, PowerPoint, Outlook)
• Basic knowledge of local and cloud group policies
• Experience with environment-specific scenarios involving third-party applications and add-ins

Preferred Skills

* Strong problem-solving and analytical skills

• Excellent communication and customer service abilities
• Ability to work independently and within a team environment

What We Offer

At arenaflex, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility. We offer a competitive base salary range of $92,000- $110,000, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include:

• Medical, dental, and vision insurance
• Comprehensive employee assistance program
• 401(k) retirement plan
• Paid time off and holidays
• Paid learning days

Work Environment and Culture

arenaflex is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. We're committed to creating a work environment that's inclusive, diverse, and supportive. Our team is passionate about delivering exceptional customer experiences and making a positive impact on our customers' lives.

How to Apply

If you're a motivated and experienced Customer Engineer looking to join a dynamic team, please submit your application by [Deadline: 8/12/2025]. We can't wait to hear from you!

Location

USA, NY, Work-at-Home

Language Requirements

English

Time Type

Full time

Physical & Mental Requirements

While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

Equal Employment Opportunity

arenaflex is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites:

• English
• Spanish

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