Experienced Insurance Customer Support Associate – Remote Work Opportunity with arenaflex
At arenaflex, we're passionate about delivering exceptional customer experiences that drive business growth. As an award-winning company, we're committed to fostering a culture of innovation, inclusivity, and community. We're now seeking an experienced Insurance Customer Support Associate to join our remote team, where you'll have the opportunity to make a meaningful impact on our customers' lives.
About arenaflex
arenaflex is a global leader in customer experience and technology solutions, helping iconic and hypergrowth brands build engaged, pleased, and profitable customer experiences. With a rich history dating back to 1982, we've established ourselves as a trusted partner for companies seeking to deliver exceptional customer experiences. Our mission is simple: to make customers happy. We believe that by combining humanity and technology, we can create experiences that exceed our customers' expectations.
Our Culture
At arenaflex, we're proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce that reflects the communities we serve. We believe that diversity is our strength, enabling us to view things from different vantage points and bring value to the table in our own unique way. Our culture is built on the principles of empathy, kindness, and respect, and we strive to create an environment where everyone feels valued, belonging, and comfortable being their authentic selves.
The Role
As an Insurance Customer Support Associate, you'll play a critical role in establishing rapport and building confidence with external brokers, educating and supporting them throughout the entire lifecycle of our Healthcare Insurance. You'll be responsible for identifying and resolving complex issues related to our insurance benefits, claim processes, enrollment, and billing processes for all lines of business. Your primary goal will be to provide concierge-level support to our brokers, who serve as a key acquisition channel, as they sell our product in our markets.
Key Responsibilities
* Identify and rectify complicated Broker, Group, or Member-related issues relating to our insurance benefits, claim processes, enrollment, and billing processes for all lines of business.
- Work directly with external brokers to establish rapport and build confidence in our Healthcare Insurance.
- Provide exceptional support to our brokers, who serve as a key acquisition channel, as they sell our product in our markets.
- Collaborate with internal stakeholders to resolve complex issues and improve our customer experience.
- Stay up-to-date on industry trends, regulatory changes, and product updates to ensure accurate and informed support.
What You Bring to the Role
* 1 year or more of customer service experience, preferably in the insurance industry.
- High school diploma or equivalent.
- Strong problem-solving skills, with the ability to recognize and resolve mid-to-high-level customer service issues.
- Proficiency in computer software and hardware, including high-speed internet (>15 mbps).
- A smartphone or another device that runs IOS or Android (iPad, etc.) for daily log-in.
- Excellent communication and interpersonal skills, with the ability to build rapport with external brokers.
What You Can Expect
* A supportive and inclusive work environment that encourages career growth and professional development.
- A global team of curious lifelong learners guided by our company values.
- A base wage starting at $16 per hour, plus performance bonus opportunities.
- A comprehensive benefits package, including PTO, tuition reimbursement, health and wellness incentives, and more.
- Opportunities for career advancement and professional growth, with access to 1000s of free courses to support your career development.
Our Commitment to Your Career
At arenaflex, we're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, to ongoing engagement and support, we'll provide you with the tools and resources you need to excel. Our TTEC community is here for you as one dynamic, global family, and we're dedicated to helping you grow and develop in your role.
How to Apply
If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Opportunity Employer
arenaflex is an equal opportunity employer, committed to building a diverse and inclusive workforce that reflects the communities we serve. We believe that diversity is our strength, enabling us to view things from different vantage points and bring value to the table in our own unique way. We're proud to be an employer of choice for individuals from all backgrounds, and we welcome applications from qualified candidates who share our values and commitment to excellence.
Note
arenaflex is currently not hiring from the following geographies: AK, CA, HI, MT, or outside of the United States. Residents of Colorado, Florida, Illinois, Louisiana, Massachusetts, Minnesota, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need. Apply for this job