Experienced Bilingual Customer Service and Sales Representative - Spanish-English - Remote in Tempe, AZ - Career Advancement Opportunities with arenaflex

At arenaflex, we're passionate about delivering exceptional customer experiences that bring humanity to business. As a Bilingual Customer Service and Sales Representative, you'll be a key part of our team, connecting with customers in Spanish and English to provide personalized solutions and support. But that's not all - we're committed to helping you grow your career and achieve your goals, with a unique opportunity to become a Licensed Healthcare Insurance Agent.

About arenaflex

arenaflex is a leading provider of customer experience solutions, helping iconic and hypergrowth brands deliver exceptional experiences to their customers. With a rich history dating back to 1982, we've built a reputation for combining humanity and technology to drive customer satisfaction and loyalty. Our global team of passionate professionals is dedicated to making a difference in the lives of our customers, and we're excited to welcome you to our community.

What You'll Be Doing

As a Bilingual Customer Service and Sales Representative, you'll be the face of arenaflex, providing exceptional customer experiences that exceed expectations. Your day-to-day responsibilities will include:

• Assisting customers in understanding their coverages and selecting the right products and services to meet their needs
• Providing full lifecycle customer service and sales, including inbound and outbound calls
• Responding to customer inquiries with compassion and active listening, and selecting the best solution in an efficient manner
• Identifying additional needs customers may have and helping them to upgrade products or services

What You Bring to the Role

To succeed in this role, you'll need:

• Bilingual proficiency in English and Spanish
• Aptitude, self-discipline, and tenacity to learn about what it takes to become a licensed insurance associate, including passing the state licensing exam
• High-speed internet (>25 mbps download and 10 mbps upload)
• Minimum six (6) months sales experience, preferably B2B sales
• Integrity to follow HIPAA guidelines on maintaining patient privacy
• Strong customer service orientation, including empathy, compassion, and listening skills
• High school diploma or equivalent
• Strong computer navigation skills and experience, as this role is 100% remote

What You Can Expect

As a member of our team, you can expect:

• Support for your career and professional development, including training and coaching
• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• FREE licensing course, and you'll be paid for your time to boot
• All state licensing exam fees covered by arenaflex, and yearly renewal of license provided by arenaflex as your employer
• A base wage of $16/hr while studying for your state exam, with an increase to your base pay and eligibility for performance-based bonuses once you're licensed
• A healthy benefits package based on your position, including PTO, tuition reimbursement, health and wellness incentives

Visit our website for more information on our employee benefits

Learn More

A Bit More About Your Role

We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, on into 1000s of free courses to support your career growth, wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our arenaflex community is here for you as one dynamic, global family.

You'll Report to a Team Lead

You'll contribute to the success of the customer experience and the overall success of the team.

About arenaflex

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

arenaflex is an Equal Opportunity Employer

arenaflex is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. arenaflex embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

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Join our arenaflex Community

We're excited to welcome you to our community of passionate professionals who are dedicated to making a difference in the lives of our customers. Join us today and start your journey to a rewarding career with arenaflex. Apply for this job