Experienced Seasonal Benefit Customer Service Representative – Virtual Hiring Event

Join arenaflex, a leading global advisory, broking and solutions company, for a virtual job fair on Thursday, August 14th, and take the first step towards a rewarding career in customer service. At arenaflex, we're passionate about helping our clients turn risk into a path for growth. With a rich history dating back to 1828, we've grown to become a global organization with 40,000 employees serving over 140 countries. Our unique perspective allows us to see the critical intersections between talent, assets, and ideas – the dynamic formula that drives business performance. Together, we unlock potential.

About the Role

As a Seasonal Benefit Customer Service Representative, you'll have the opportunity to make a real difference in the lives of our clients' employees. You'll be responsible for helping plan participants navigate the enrollment process and make updates to their health care and/or pension plans. We're looking for someone who is passionate about delivering exceptional customer service, is comfortable working in a virtual environment, and is eager to learn and grow with our team.

Key Responsibilities

* Build rapport and respond to plan participants in a compassionate manner, consistently meeting commitments via phone, email, and instant message

• Customize customer service approach to meet all types of communication styles and personalities while maintaining professionalism and diplomacy during difficult calls
• Safeguard confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
• Skillfully translate health and welfare and pension terms, complex plan information, and processes into simple explanations and instructions that customers can understand and act upon
• Read and understand client's plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member
• Demonstrate knowledge, understanding, and compliance with company and client procedures and guidelines providing appropriate and accurate information
• Maintain and document complete and accurate call and case notes in a professional manner
• Communicate and collaborate with colleagues, supervisors, and other staff in a respectful manner
• Regularly participate in team meetings and training
• Spend the majority of your time assisting customers
• Perform other duties as assigned

Qualifications

* Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way

• Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills
• Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols and adhering to standards of excellence
• High level attention to detail, multi-tasking, and ability to organize work
• Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging
• Ability to work autonomously in a self-paced, self-motivated team environment
• Must be comfortable working in a virtual environment to include online training and interaction with Managers/Supervisors via chat
• Ability to understand and follow oral and written instructions
• Ability to type 30 words a minute
• Experience working in a customer service-related field
• High School degree required

Preferred Qualifications

* Associate or Bachelor's degree

• Working knowledge of health and welfare and/or defined benefit pension plans
• Experience working in a call center environment
• Ability to read, write, and speak Spanish

What We Offer

* Competitive hourly rate of $18.00 - $18.75 per hour

• Opportunity to work from home in a virtual environment
• Eligibility for the arenaflex 401(k) Savings Plan, the Employee Assistance Program (EAP), the Commuter Accounts program, and any other benefits required by law
• Paid training program with a comprehensive onboarding process
• Opportunities for career growth and advancement
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

About arenaflex

At arenaflex, we're committed to helping our clients' employees realize the full potential of their benefits. We provide data-driven, insight-led solutions in the areas of people, risk, and capital. Leveraging the global view and local expertise of our colleagues serving 140 countries and markets, we help you sharpen your strategy, enhance organizational resilience, motivate your workforce, and maximize performance.

How to Apply

We're excited to invite you to our virtual job fair on Thursday, August 14th. To apply, please submit your resume and a cover letter outlining your experience and qualifications. We look forward to connecting with you and exploring how you can join our team.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Job Type

Seasonal

Pay

$18.00 - $18.75 per hour

Expected Hours

40 per week

Benefits

* Work from home

Work Location

Remote Apply to this job Apply for this job