Experienced Full Stack Customer Service Representative – Payment Solutions and Account Management

At arenaflex, we're revolutionizing the way people move money between buyers and sellers using our innovative payment solutions for credit, debit, prepaid, and merchant services. Our dynamic team of experts helps over 3 million companies, more than 1,300 financial institutions, and over 600 million cardholders grow with confidence and achieve amazing results. We're driven by our passion for success and proud to deliver best-in-class payment technology and software solutions. Join our team and make your mark on the payments technology landscape of tomorrow.

About This Role

As an Experienced Full Stack Customer Service Representative at arenaflex, you'll play a vital role in providing exceptional customer service to our valued clients. You'll be the face of our company, responding to customer inquiries via telephone, email, SMS, and chat to provide problem resolution in accordance with our service standards. Your primary responsibility will be to resolve basic or tier 1 payment and account-related requests for our clients, including card activations, payments, name and address updates for cardholders. You'll also be responsible for maintaining detailed and current knowledge of our company's products and services, as well as analyzing customer service needs for communication to service and technical departments.

Key Responsibilities

• Respond to customer inquiries via telephone, email, SMS, and chat to provide problem resolution in accordance with arenaflex's service standards.

• Resolve basic or tier 1 payment and account-related requests, including card activations, payments, name and address updates for cardholders.
• Provide standardized or scripted responses by utilizing basic user-friendly Graphic User Interface (GUI) screens for client systems and established documentation and processes.
• Enter required data into client-provided systems and databases.
• Determine basic reasons for customer issues using a client-provided decision tree and escalate or refer unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution.
• Begin to build base knowledge and familiarization of products, policies, and procedures for a limited number of clients and an understanding of association guidelines and compliance.
• Frequently refer to online manuals and specific client training to resolve cardholder inquiries.

What We're Looking For in This Role

Minimum Qualifications

• High School Diploma or Equivalent

• At least 6 months of high-volume call center (onsite or remote) experience from within the last 18 months.
• This is a position that requires all work shift availability, including mornings, afternoons, nights, and weekends.
• The pay for this role is $15.00 per hour. This is an entry-level role, and the pay is non-negotiable.
• This is a US-based role only.
• Once you apply, you will complete an on-demand digital interview. The recruiter will review and then reach out to you for any potential next steps.
• This role is not bonus eligible.
• This position requires you to be on camera during work hours.

Desired Skills and Capabilities

• Skills / Knowledge: Acquires and applies job skills and learns arenaflex policies and procedures to complete assigned routine tasks.

• Job Complexity: Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
• Supervision: Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.

What We Offer

At arenaflex, we're committed to providing a comprehensive benefits package to all our team members, including:

• Medical, dental, and vision care
• EAP programs
• Paid time off
• Recognition programs
• Retirement and investment options
• Charitable gift matching programs
• Worldwide days of service

Work Environment and Company Culture

We're a dynamic team of experts who are passionate about delivering best-in-class payment technology and software solutions. Our company culture is built on a foundation of collaboration, innovation, and customer satisfaction. We're committed to creating a work environment that's inclusive, diverse, and supportive of our team members' growth and development.

Compensation and Perks

The pay for this role is $15.00 per hour, with occasional opportunities for bonuses and incentives. We also offer a comprehensive benefits package, including medical, dental, and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online portal. We look forward to reviewing your application and discussing this opportunity further.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive, diverse, and supportive of our team members' growth and development. If you require reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].

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