Experienced Client/Customer Scheduler – Telehealth Scheduling and Coordination

At arenaflex, we provide seamless access to care and solutions for individuals, communities, and organizations – where and when it’s needed most. Our commitment to delivering the highest quality and most accessible behavioral health care has earned us a reputation as a leader in the industry. We're now seeking a highly organized and customer-oriented individual to join our team as a Remote/Office Client/Customer Scheduler.

About arenaflex

arenaflex is a dynamic and innovative company that's dedicated to revolutionizing the way people access behavioral health care. Our team of highly trained professionals uses a telehealth platform to connect patients with therapists, psychiatrists, and other mental health specialists. We're passionate about providing individuals with the support and resources they need to thrive, and we're committed to making a positive impact in our communities.

Position Overview

We're seeking a highly organized and customer-oriented individual to join our team as a Remote/Office Client/Customer Scheduler. This role will be responsible for scheduling appointments for our clients and managing the scheduling process to ensure a seamless and positive experience for our patients. As a key member of our team, you'll play a critical role in ensuring that our clients receive the highest level of care and support.

Key Responsibilities

• Interact with clients and assess their scheduling needs via phone, email, or online chat

• Manage and maintain appointment schedules for therapists, psychiatrists, and other mental health professionals
• Ensure the accuracy and completeness of all client information and scheduling details
• Coordinate with the clinic and telehealth specialists to ensure timely and efficient scheduling of appointments
• Handle any rescheduling or cancellations and communicate updates to all parties involved
• Respond to client inquiries and concerns regarding appointments with professionalism and empathy
• Collaborate with our team to develop and implement scheduling procedures and protocols
• Generate and maintain reports related to scheduling and appointment data

Qualifications

• High School diploma or equivalent, Bachelor's degree preferred

• Minimum of 2 years of experience in a customer service or scheduling role
• Strong verbal and written communication skills
• Proficient in using scheduling software and web-based applications
• Ability to stay organized, prioritize tasks and work efficiently in a fast-paced environment
• Empathy, patience, and exceptional customer service skills
• Knowledge of behavioral health terminology and scheduling processes is a plus
• Ability to work remotely or in an office setting, with flexibility to adjust to changing work schedules and demands

Why Work With Us

• Competitive salary and benefits package

• Opportunity to be a part of a growing and innovative company in the behavioral health field
• Work with a team of dedicated and supportive professionals
• Flexible work arrangements including remote and office-based options
• Ongoing training and professional development opportunities

Work Environment and Company Culture

At arenaflex, we're committed to creating a positive and supportive work environment that fosters growth and development. Our team is passionate about delivering exceptional care and support to our clients, and we're dedicated to making a positive impact in our communities. We offer a range of benefits and perks, including:

• Flexible work arrangements, including remote and office-based options
• Ongoing training and professional development opportunities
• Competitive salary and benefits package
• Collaborative and supportive team environment
• Opportunities for career growth and advancement

Compensation and Benefits

We offer a competitive salary and benefits package, including:

• Hourly rate: $28 - $32 per hour (Remote, Fort Worth, Texas, US)
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for career growth and advancement

How to Apply

If you're a highly organized and customer-oriented individual who is passionate about delivering exceptional care and support, we want to hear from you! Submit your application today and become a valuable member of the arenaflex team. Apply to this job Apply To this Job

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all individuals, and we're dedicated to making a positive impact in our communities. Apply for this job