Experienced Medical Customer Service Representative – Compassionate Patient Engagement in Remote Setting

At arenaflex, we're dedicated to revolutionizing the healthcare ecosystem by providing exceptional revenue cycle management (RCM) solutions to our healthcare partners. As a Medical Customer Service Representative, you'll play a vital role in guiding patients through their medical bills, enabling our clients to focus on delivering exceptional patient care. If you're a skilled communicator with a passion for making a tangible difference, we invite you to join our team and embark on a rewarding career journey.

About arenaflex

arenaflex is a leading RCM solutions company, partnering with hospital and physician practices in 48 states to provide compassionate patient engagement. Our mission is to empower healthcare organizations to focus on what matters most – delivering exceptional patient care. We're driven by our core values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and Results-Oriented. At arenaflex, we're committed to creating a work environment that fosters growth, innovation, and collaboration.

Key Responsibilities

As a Medical Customer Service Representative, you'll be responsible for:

• Helping patients understand financial responsibility in a helpful and non-threatening manner
• Taking inbound and making outbound calls to patients regarding outstanding balances
• Meeting or exceeding established metric goals
• Following established procedures to resolve patient account balances:

+ Identifying consumer payment plans + Utilizing call scripts provided + Setting up consumer payments over the phone + Documenting all conversations electronically on company and/or client systems

• Assisting patients in determining eligibility for financial assistance programs and/or bank loans when applicable
• Providing information to Client Services as needed
• Understanding and fully complying with all federal and state laws and regulations (HIPAA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures

Essential Skills

To succeed in this role, you'll need:

• Compassion and empathy when interacting with patients
• Excellent communication and problem-solving skills
• Ability to work effectively in a team environment
• Strong problem-solving and decision-making skills
• Proficiency with PC-based applications (Microsoft Outlook, Word, and Excel)

Required Qualifications

* 1 year of previous call center experience (In-office or Remote)

• High School Diploma/GED
• Proficiency with PC-based applications (Microsoft Outlook, Word, and Excel)

Preferred Qualifications

* Experience in a fast-paced environment

• Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance, and FDCPA
• Experience with medical billing/claims processing
• Time management and sound decision-making skills
• Experience providing excellent customer service in a variety of situations, including those that escalate

What We Offer

At arenaflex, we're committed to providing a comprehensive benefits package that supports your career growth and well-being. As a Medical Customer Service Representative, you'll enjoy:

• Steady work schedule (remote)
• Full comprehensive Paid Training Program (3+ weeks)
• Medical, Dental, and Vision insurance
• HSA and FSA available
• 401(K) plans with company match
• PTO and Paid holidays
• Employer-paid life insurance and long-term disability
• Internal company growth opportunities

Work Environment and Culture

As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our remote work environment is designed to foster collaboration, innovation, and productivity. You'll be part of a dynamic team that values:

• Open communication and transparency
• Continuous learning and professional development
• Employee recognition and rewards
• Work-life balance and flexibility

Compensation and Benefits

* Pay: $17-19/hour

• Schedule: 40 hours/week; M-F
• Anticipated start date: 9/15/2025
• Paid Training: 3 weeks
• Internet Speed Test: Download speed of 30MB or higher & upload speed of 10MB or higher are REQUIRED. (you can test your speed here: https://speedtest.net/)
• Background check: As a condition of employment, a pre-employment background check will be conducted.

How to Apply

If you're a motivated and compassionate individual with a passion for making a difference in the healthcare ecosystem, we invite you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below: Apply to this job

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, military status, genetic information, sexual orientation, marital status, domestic violence victim status or status as a protected veteran or any other federal, state, or local protected class. Apply for this job