Experienced Bilingual Customer Service and Sales Representative – Spanish-English – Remote in Tempe, AZ

Are you a passionate and driven individual with a flair for helping others and a knack for sales? Do you have a strong desire to grow your career and make a meaningful impact in the lives of others? If so, we invite you to join arenaflex, a leading provider of customer experience solutions, as a Bilingual Customer Service and Sales Representative. In this role, you'll have the opportunity to connect with customers, build relationships, and provide exceptional service while working remotely in Tempe, AZ. About arenaflex arenaflex is a global company that's dedicated to making customers happy. With a rich history dating back to 1982, we've helped some of the world's leading brands build engaged, pleased, and profitable customer experiences powered by our unique combination of humanity and technology. Our team of passionate and driven individuals is committed to delivering exceptional service and technology that makes a real difference in the lives of our customers. What You'll Be Doing As a Bilingual Customer Service and Sales Representative, you'll play a critical role in delivering exceptional customer experiences and driving sales growth. Your primary responsibilities will include: * Providing full lifecycle customer service and sales, including inbound and outbound calls, emails, and chats * Assisting customers in understanding their coverages and selecting the right products and services to meet their needs * Responding to customer inquiries with compassion and active listening, and selecting the best solution in an efficient manner * Identifying additional needs customers may have and helping them to upgrade products or services * Collaborating with internal teams to resolve customer issues and improve overall customer satisfaction What You Bring to the Role To succeed in this role, you'll need to possess a unique blend of skills, experience, and personal qualities. Here are some of the key requirements: * Bilingual in English and Spanish, with the ability to communicate effectively with customers and colleagues * Aptitude, self-discipline, and tenacity to learn about the insurance industry and become a licensed insurance associate * High-speed internet (>25 mbps download and 10 mbps upload) and a reliable computer with strong navigation skills * Minimum six (6) months sales experience, preferably in B2B sales * Strong customer service orientation, including empathy, compassion, and listening skills * High school diploma or equivalent * Strong computer navigation skills and experience, as this role is 100% remote What You Can Expect As a Bilingual Customer Service and Sales Representative at arenaflex, you can expect a supportive and inclusive work environment that's committed to your career growth and development. Here are some of the benefits you can look forward to: * Supportive team and leadership that's committed to your success * Inclusive culture and community-minded organization that encourages giving back * Global team of curious lifelong learners guided by our company values * FREE licensing course, and you'll be paid for your time to boot * All state licensing exam fees covered by arenaflex, and yearly renewal of license provided by arenaflex as your employer * A base wage of $16/hr while studying for your state exam, with an increase to your base pay and eligibility for performance-based bonuses once you're licensed * Healthy benefits package based on your position, including PTO, tuition reimbursement, health and wellness incentives A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, to 1000s of free courses to support your career growth, we're dedicated to helping you succeed. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. About arenaflex arenaflex is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We're committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. Primary Location * US-AZ-Tempe Job Type * Full-time Apply Now If you're a motivated and customer-focused individual with a passion for sales and a desire to grow your career, we invite you to apply for this exciting opportunity. Don't miss out on the chance to join a dynamic and global team that's committed to making a real difference in the lives of our customers. Apply now to become a Bilingual Customer Service and Sales Representative at arenaflex.

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