Experienced Health & Benefits Customer Service Representative / Call Center Agent (Remote) - Simplifying Healthcare Reimbursement for a Brighter Tomorrow

Are you passionate about delivering exceptional customer service and making a meaningful impact in the lives of individuals and businesses? Do you thrive in a fast-paced environment where no two calls are ever the same? If so, we invite you to join arenaflex as a Health & Benefits Customer Service Representative / Call Center Agent, where you'll play a vital role in simplifying the healthcare reimbursement journey for our valued clients. At arenaflex, we're committed to helping businesses and individuals thrive today, tomorrow, and into retirement. Our people-centric approach and client-obsessed culture drive everything we do, from the way we interact with our clients to the innovative solutions we develop to meet their evolving needs. As a Health & Benefits Customer Service Representative / Call Center Agent, you'll be part of a dynamic team that's dedicated to delivering exceptional service, education, and support to our clients.

Job Summary & Responsibilities

As a Health & Benefits Customer Service Representative / Call Center Agent, you'll be responsible for partnering closely with accountholders to provide valuable support, education, and direction on products like Flexible Spending Accounts (FSA), Healthcare Savings Accounts (HSA), COBRA, and others. You'll report to the H&B Support Supervisor in the ACES (Accountholder and Client Experience Support) Organization and be accountable for supporting our clients' journey through the healthcare reimbursement system.

Key Responsibilities:

* Provide friendly and helpful service to accountholders, making sure they feel supported and informed about their healthcare reimbursement accounts

• Explain how benefits and policies work, so accountholders know how to get the most out of their individual plans
• Ensure all work is compliant with internal quality assurance standards and technical policies and programs
• Treat each caller with empathy, understanding, and respect, providing the highest level of service
• Consult with accountholders to support easy navigation of available online tools and apps, such as checking account balances and submitting claims
• Resolve issues without management intervention, removing barriers for the member
• Receive additional call type skills after initial training and may be cross-trained to other channels (like chat, email, or text) on a later date according to business need
• Protect sensitive member information with discretion and adhere to all compliance rules and regulations
• Prioritize effectively to meet member service goals and deadlines
• Perform other duties as assigned

Essential Qualifications:

* 2+ years of experience in customer service

• 2+ years of call center experience
• No degree required
• Computer knowledge and skills, comfortable learning new systems
• Able to learn and retain information while using a digital workflow to navigate the interaction and tools
• Basic understanding of medical/reimbursement terminology preferred
• Can work in a fast-paced environment, taking up to 50 calls per day
• Ability to de-escalate and handle member issues without utilizing a supervisor
• Excellent oral and written communication skills
• Problem-solving skills
• Attention to detail and accuracy

Preferred Qualifications:

* 2+ years of experience in a healthcare or reimbursement environment

• Experience with customer relationship management (CRM) software
• Knowledge of healthcare reimbursement policies and procedures
• Bilingual or multilingual skills

Work Environment & Culture:

As a remote Health & Benefits Customer Service Representative / Call Center Agent, you'll have the flexibility to work from the comfort of your own home. Our team is dedicated to creating a positive and inclusive work environment that fosters collaboration, innovation, and growth. We offer a range of benefits and perks, including:

• Competitive hourly rate of $18.50
• Comprehensive training program to ensure your success
• Ongoing support and coaching from experienced team members
• Opportunities for career growth and advancement
• Flexible scheduling to meet your needs
• Access to cutting-edge technology and tools
• Collaborative and dynamic work environment

Training & Development:

As a new hire, you'll participate in a comprehensive training program that will equip you with the knowledge and skills necessary to excel in this role. Our training program includes:

• Initial training class on Monday, September 22, 2025 (subject to change due to business needs)
• Mandatory attendance during the training period (training is paid, PTO accrues while in the training period; however, PTO cannot be taken during the training period)
• Product exam at the end of training with a passing score of 85% required to continue in the role
• Ongoing coaching and support to ensure your success

Schedule & Availability:

As a Health & Benefits Customer Service Representative / Call Center Agent, you'll be required to work a variety of shifts, including:

• Regular schedule: 11:30 a.m. ET to 8 p.m. ET (subject to change due to business needs)
• Some Saturdays: 8 a.m. ET to 6 p.m. ET (subject to change due to business needs)
• Ability to work overtime as needed

Internet Requirements:

* Upload Speed: >20 Mbps

• Download Speed: >100 Mbps
• Must be able to hardwire an ethernet cable to the internet modem/router

Equipment Provided:

* Docking station (x1)

• Headset (x1)
• Keyboard (x1)
• Laptop (x1)
• Monitor (x2)
• Mouse (x1)

Compensation & Benefits:

* Competitive hourly rate of $18.50

• Comprehensive training program
• Ongoing support and coaching from experienced team members
• Opportunities for career growth and advancement
• Flexible scheduling to meet your needs
• Access to cutting-edge technology and tools
• Collaborative and dynamic work environment

If you're passionate about delivering exceptional customer service and making a meaningful impact in the lives of individuals and businesses, we invite you to join arenaflex as a Health & Benefits Customer Service Representative / Call Center Agent. Apply today and take the first step towards a rewarding and challenging career with our team! Apply for this job