Experienced Virtual Surveyor and Customer Service Representative – Relocation Services

At arenaflex, we're on a mission to revolutionize the relocation industry by providing exceptional customer experiences and innovative solutions. As a dedicated and enthusiastic Virtual Surveyor and Customer Service Representative, you'll play a vital role in delivering outstanding client services while fostering a supportive work environment. If you're passionate about customer satisfaction, have a knack for sales, and enjoy working in a dynamic team, we want to hear from you!

About arenaflex

arenaflex is a leading provider of relocation services, specializing in household goods moving and storage solutions. Our team of experts is committed to delivering exceptional customer experiences, and we're always looking for talented individuals to join our ranks. With a focus on innovation, customer satisfaction, and employee growth, arenaflex is the perfect place to launch or advance your career.

Responsibilities

As a Virtual Surveyor and Customer Service Representative, you'll be responsible for:

• Handling inbound calls from customers with professionalism and courtesy, providing accurate information regarding products and services to assist customers effectively.
• Providing a complete list of services required, quantities ordered for each service to be provided, and photo documentation as specified in the survey and handoff checklists.
• Completing and submitting estimates or survey results utilizing Quotes-To-Go software, adhering to all paperwork requirements specified in the handoff checklists.
• Reviewing any literature or customer checklists as requested by the Booking Coordinator, attending and completing assigned training programs.
• Providing quotes from Quotes-To-Go or software applicable to the business line to the customer listing all ordered and optional services, reviewing literature, checklists, and other collateral material with customers to assure expectations are set that lead to customer satisfaction.
• Completing assigned activity reports, prioritizing and re-prioritizing as situations and needs change throughout the workday, and developing and maintaining positive working relationships with internal and external customers.

Key Qualifications

* In-home, visual surveying background in the COD - Household Goods (HHG industry) is required.

• Minimum of 1 year of progressive business development/sales experience.
• High School/GED minimum; Associates/Bachelor's degree from four-year college or university preferred.
• Excellent verbal and written communication skills, highly customer service oriented, and ability to prioritize and re-prioritize as situations and needs change throughout the workday.
• Ability to multi-task and organize workflow to manage daily responsibilities, work under deadlines and specific time frames, and develop and maintain positive working relationships with internal and external customers.
• Detail oriented with strong presentation skills, excellent computer skills, and proficiency in Microsoft Office (Excel, Word, Outlook).

Skills and Competencies

* Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.

• Excellent problem-solving and analytical skills, with the ability to think critically and make sound decisions.
• Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines while maintaining a high level of accuracy and attention to detail.
• Strong organizational and time management skills, with the ability to manage multiple projects and tasks simultaneously.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and ability to learn new software and systems quickly.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Virtual Surveyor and Customer Service Representative, you'll have access to:

• Ongoing training and development programs, including sales and customer service training.
• Opportunities for career advancement and professional growth, with a focus on promoting from within.
• A supportive and collaborative work environment, with a team of experts dedicated to delivering exceptional customer experiences.
• A comprehensive benefits package, including health insurance, dental insurance, paid time off, and professional development assistance.

Work Environment and Company Culture

arenaflex is a remote-friendly company, with a flexible schedule and work-from-home options available. Our team is dedicated to delivering exceptional customer experiences, and we're passionate about fostering a supportive and inclusive work environment. As a Virtual Surveyor and Customer Service Representative, you'll be part of a dynamic team that's committed to innovation, customer satisfaction, and employee growth.

Compensation and Benefits

* Competitive hourly rate: $21.53 - $25.93 per hour.

• Flexible schedule and work-from-home options available.
• Comprehensive benefits package, including health insurance, dental insurance, paid time off, and professional development assistance.
• Opportunities for career advancement and professional growth, with a focus on promoting from within.

How to Apply

If you're passionate about customer satisfaction, have a knack for sales, and enjoy working in a dynamic team, we want to hear from you! Apply now to join our team of experts at arenaflex, and take the first step towards a rewarding and challenging career in relocation services. Apply for this job