Experienced Customer Experience Lead – Fashion Place PINK

Join arenaflex, a leading retail company, in shaping the future of customer experience and driving top-line sales in our Fashion Place PINK store. As a Customer Experience Lead, you will be responsible for delivering exceptional customer experiences, leading and directing associates, and driving sales growth. If you are a values-based leader with a passion for the arenaflex brand, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a dynamic and innovative retail company that is committed to delivering exceptional customer experiences and driving top-line sales. With a strong focus on values-based leadership, arenaflex empowers its associates to provide personalized service, build strong relationships with customers, and drive sales growth. As a Customer Experience Lead, you will be part of a team that is dedicated to making a positive impact on customers' lives and driving business success.

Job Summary

We are seeking an experienced Customer Experience Lead to join our Fashion Place PINK store team. As a Customer Experience Lead, you will be responsible for delivering exceptional customer experiences, leading and directing associates, and driving sales growth. You will work closely with the Store Manager and Customer Experience Manager to achieve sales targets, maintain visual standards, and ensure operational excellence.

Key Responsibilities

* Deliver exceptional customer experiences by coaching, zoning, team selling, and personally selling

• Lead and direct associates on the sales floor, providing guidance and feedback to ensure excellent customer service
• Conduct associate observations and coaching to drive sales growth and improve customer satisfaction
• Maintain visual standards, payroll management, and merchandise availability to ensure operational excellence
• Collaborate with Sales Leadership Teams to ensure seamless communication and execution of required actions
• Demonstrate and lead company policy and procedures
• Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing

Essential Qualifications

* Passion for the arenaflex brand and commitment to delivering exceptional customer experiences

• Excellent merchandising skills and ability to review business reports and insights to drive results
• Self-awareness with an interest in seeking feedback to improve and develop
• Ability to monitor/track progress and incorporate feedback into decision-making
• Experience with influencing cross-functional partners in informal and formal settings to get things done
• Ability to work nights, weekends, and a flexible schedule
• Ability to stand for long periods and frequently bend, kneel, and lift
• Ability to use technology (headsets, mobile devices, computers)

Preferred Qualifications

* 1 year of retail experience, preferably in a leadership role

• Experience directing other individuals in the performance of their job duties
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities

Skills and Competencies

* Strong leadership and coaching skills

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong analytical and problem-solving skills
• Ability to work collaboratively with cross-functional teams
• Strong attention to detail and ability to maintain high standards

Career Growth Opportunities and Learning Benefits

* arenaflex offers a range of career growth opportunities, including promotions to senior leadership roles and opportunities to develop new skills and expertise

• arenaflex provides ongoing training and development programs to support associate growth and success
• arenaflex offers a competitive salary and benefits package, including health insurance, retirement savings, and paid time off

Work Environment and Company Culture

* arenaflex is committed to creating a positive and inclusive work environment that supports associate growth and success

• arenaflex values diversity, equity, and inclusion and is committed to creating a workplace that is free from bias and discrimination
• arenaflex offers a range of employee benefits and perks, including flexible scheduling, employee discounts, and recognition programs

Compensation, Perks, and Benefits

* Competitive salary range: $16.25 - $20.50 per hour

• Benefits package, including health insurance, retirement savings, and paid time off
• Employee discounts and recognition programs
• Flexible scheduling and work-life balance

How to Apply

If you are a motivated and experienced leader who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job