Experienced Bilingual Licensed Customer Service Representative – Insurance Industry Expertise

At arenaflex, we're dedicated to delivering exceptional customer experiences through integrity, expertise, care, and simplicity. As a member of our Gold Customer Service team, you'll play a vital role in supporting our leadership in the independent agency channel by providing expert, around-the-clock assistance to agents. Your contributions will not only enhance customer satisfaction but also empower agents to grow their businesses, creating a meaningful impact every day.

About arenaflex

arenaflex is a Fortune 100 Company that truly puts people first, valuing your growth, development, and well-being every step of the way. Guided by our Common Purpose, we strive to create an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits, and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.

Our Mission

At arenaflex, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We're dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers.

Job Summary

We're seeking an experienced bilingual licensed customer service representative to join our Gold Customer Service team. As a licensed insurance professional, you'll be responsible for providing expert assistance to customers and agents, addressing questions related to renewals, coverage, eligibility, billing, and policy changes. You'll also be responsible for delivering expertise by assessing customer and agent needs to drive satisfaction, business growth, and retention.

Responsibilities

* Assists customers in their time of need by building rapport and efficiently handling inbound calls in a fast-paced call center environment, addressing questions related to renewals, coverage, eligibility, billing, and policy changes.

• Delivers expertise by assessing customer and agent needs to drive satisfaction, business growth, and retention.
• Provides guidance and recommendations to help customers protect what matters most, utilizing upselling and cross-selling techniques to educate on insurance products and services.
• Upholds customer care standards by meeting individual goals for call quality, handling time, lead transfer ratio, adherence, first-call resolution, and reliability.
• Accurately maintains and tracks data across various computer systems.

Qualifications

* Property & Casualty License or a Personal Lines License.

• Bilingual in both English and Spanish.
• Associate degree in a business-related field or equivalent experience required.
• A minimum of 6 months related work experience is required with customer service experience preferred.
• Must have the ability to review, record, and organize written data from a variety of sources with no pre-established format.
• Must have excellent oral, written, and interpersonal communication skills and the capacity to multitask in a structured work environment.
• Must have the ability to handle confidential and proprietary information.
• Proficiency with computers is mandatory.
• Knowledge and ability to use Microsoft Office tools is necessary.
• Must have a clear understanding of the organization's policies, standards, and procedures to guide customer interactions.

Skills and Competencies

* Excellent communication and interpersonal skills.

• Ability to work in a fast-paced call center environment.
• Strong problem-solving and analytical skills.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in Microsoft Office tools.
• Strong knowledge of insurance products and services.
• Ability to work independently and as part of a team.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping you grow and develop in your career. We offer a range of training and development programs to help you build your skills and knowledge, including:

• Paid, mandatory training lasting approximately 12 weeks.
• Ongoing training and development programs to help you build your skills and knowledge.
• Opportunities for career advancement and professional growth.
• A supportive and inclusive work environment.

Work Environment and Company Culture

Our customer service team provides 24/7 support, requiring flexibility to work various shifts including weekends and holidays. We offer a supportive and inclusive work environment that values your growth, development, and well-being every step of the way.

Compensation, Perks, and Benefits

We offer a competitive salary range for this role, determined by a number of factors including skills, experience, education, certifications, and location. We also offer a range of benefits, including:

• Comprehensive health and wellness benefits.
• Retirement savings plan.
• Paid time off and holidays.
• Opportunities for career advancement and professional growth.

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information, or on any basis prohibited by federal, state, or local law.

How to Apply

If you're a licensed insurance professional looking to join a Fortune 100 Company, we invite you to apply for this exciting opportunity. Please visit our website to learn more about our application process and to submit your application. Apply to this job Apply for this job