Experienced Bilingual Customer Service and Sales Representative – Spanish-English – Remote in Tempe, AZ

Are you a passionate and driven individual looking to take your career to the next level? Do you have a flair for languages and a knack for building strong relationships with customers? If so, we have an exciting opportunity for you to join arenaflex as a Bilingual Customer Service and Sales Representative in Tempe, AZ. As a key member of our team, you will have the unique opportunity to grow your career by connecting your customer service and sales aptitude to become a Spanish-English Bilingual Remote Licensed Healthcare Insurance Agent. arenaflex is committed to investing in your professional development, providing you with the skills and support you need to succeed in your role.

About arenaflex

arenaflex is a leading provider of customer experience solutions, dedicated to making customers happy. With a rich history dating back to 1982, we have helped some of the world's leading brands build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. Our mission is to deliver exceptional customer experiences that start with you.

What You'll Be Doing

As a Bilingual Customer Service and Sales Representative, you will be responsible for providing top-notch customer service and sales support to our clients. Your primary goal will be to assist individuals in understanding their coverages and selecting the right products, services, and best solutions to meet their personal needs. You will also be responsible for:

• Providing full lifecycle customer service and sales, including accepting inbound calls and making outbound calls to provide follow-up support
• Responding to customer inquiries with compassion and active listening, and selecting the best solution in an efficient manner
• Identifying additional needs customers may have and helping them to upgrade products or services
• Collaborating with the team to achieve sales targets and provide exceptional customer experiences

What You Bring to the Role

To succeed in this role, you will need to possess the following skills and qualifications:

• Bilingual in English and Spanish
• Aptitude, self-discipline, and tenacity to learn about what it takes to become a licensed insurance associate, including passing the state licensing exam
• High-speed internet (>25 mbps download and 10 mbps upload)
• Minimum six (6) months sales experience, preferably B2B sales
• Integrity to follow HIPAA guidelines on maintaining patient privacy
• Strong customer service orientation, including empathy, compassion, and listening skills
• High school diploma or equivalent
• Strong computer navigation skills and experience, as this role is 100% remote

What You Can Expect

As a member of the arenaflex team, you can expect:

• Supportive career development and professional growth opportunities
• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• FREE licensing course, and you'll be paid for your time to boot
• All state licensing exam fees covered by arenaflex, and yearly renewal of license provided by arenaflex as your employer
• A base wage of $16/hr while studying for your state exam, with an increase to your base pay and eligibility for performance-based bonuses once you are licensed
• A healthy benefits package based on your position, including PTO, tuition reimbursement, health and wellness incentives

A Bit More About Your Role

We are committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, on into 1000s of free courses to support your career growth, wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers.

Our Culture

arenaflex is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.

Location/Division

Tempe, AZ United States

Job Requisition

045VH

Work From Home

Yes

Apply Now

If you're ready to take your career to the next level and join a dynamic, global team of customer experience professionals, apply now to become a Bilingual Customer Service and Sales Representative at arenaflex. Apply to this job Apply To this Job Apply for this job