Experienced Business Analyst, Customer Experience – Data-Driven Decision Making and Strategic Insights

At arenaflex, we are revolutionizing human hospitality in a digital world, just as we defined hospitality from its early beginnings. We strive to deliver personalized solutions that inspire a passion for travel, and our goal is to make a lasting impression with every arenaflex guest with whom we interact. As a Business Analyst, Customer Experience, you will play a critical role in driving strategic decision-making by utilizing advanced analytical skills to extract, prioritize, and analyze large amounts of data and effectively communicate findings to leadership.

Job Summary:

We are seeking an experienced Business Analyst to join our team in Addison, TX. As a Business Analyst, Customer Experience, you will be responsible for establishing and maintaining data integrity, understanding, analyzing, communicating, and delivering data efficiently. You will work closely with various teams and stakeholders to drive strategic decision-making and improve business outcomes. If you have a passion for data, a strong analytical mindset, and excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

* Establish and Maintain Data Integrity: + Understand key data metrics, establish reporting processes, and identify data discrepancies and errors. + Test and evaluate data accuracy for different datasets. + Provide local IT team with business requirements and data requirements to support data structure, governance, and integrity.

• Understand, Analyze, Communicate, and Deliver Data Efficiently:

+ Use Business Intelligence (BI) tools (MicroStrategy, Alteryx, Tableau, R) and spreadsheets to manipulate data to create and automate reports. + Use BI tools to design and build dashboards with visualizations to show impactful trends, patterns, and relationships. + Performs analysis, trending, and communications of defined key performance metrics. + Compile executive-level reporting as required and create reports for communication of daily/weekly/monthly contact center performance to leadership. + Ability to sift through large quantities of data and identify trends, areas of opportunity, and issues and communicate as a story. + Conduct Ad Hoc requests for the Workforce Management and Planning teams and contact center operations teams, such as research into issues, process mapping, and any root cause analysis. + Use verbal and written interpersonal skills to deliver concise analytical observations and recommendations to business owners and leadership. + Participate in decision-making and advise business leaders using data.

• Other Responsibilities:

+ Collaborate with cross-functional teams to identify business needs and develop solutions. + Develop and maintain relationships with stakeholders to ensure effective communication and collaboration. + Stay up-to-date with industry trends and best practices in data analysis and business intelligence.

Requirements:

* High School Diploma/GED

• Two (2) years of experience analyzing data, including storytelling and reporting, in a contact center environment
• Experience with BI Tools to create dashboards and data visualization (MicroStrategy, Alteryx, R, Adobe, etc.)
• Knowledge of database structure and extraction of data from data fields and tables
• Experience owning and managing projects
• Bachelor's Degree, or Associate's Degree in Business Administration, Finance, and related plus 3 years' demonstrated ability in data analytics

Preferred Qualifications:

* Expertise with Microsoft Office Suite, with high proficiency in Microsoft Excel and PowerPoint.

• Deep understanding of the fundamentals of database structure and relationships.
• An innovative and intellectually curious mind, willing to challenge the status quo to continuously improve.
• An ability to quickly learn and master new tools, programs, or languages, and develop a versatile analytical toolkit.
• A desire to partner across teams and organizational functions with diversity in skills and perspectives to arrive at an effective solution.
• An affinity and passion for data to drive key strategic and tactical decisions.
• The ability to handle various tasks with competing deadlines, able to prioritize, and plan.

What We Offer:

* Competitive salary and bonus structure

• Comprehensive benefits package, including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, a 401(k) savings plan, paid time off, and our travel discount
• Opportunities for career growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Flexible work arrangements, including remote work options
• Access to cutting-edge technology and tools
• Opportunities to work on high-impact projects and initiatives
• Collaborative and supportive team environment

About arenaflex:

arenaflex is a leading global hospitality company with a diverse portfolio of brands. We are dedicated to filling the earth with the light and warmth of hospitality, and we have welcomed more than 3 billion guests in our more than 100-year history. arenaflex is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

Why Join arenaflex:

* We are a company that values innovation, creativity, and collaboration.

• We offer a comprehensive benefits package and competitive compensation.
• We provide opportunities for career growth and development.
• We have a collaborative and dynamic work environment.
• We are committed to diversity, equity, and inclusion.
• We offer flexible work arrangements, including remote work options.
• We have access to cutting-edge technology and tools.
• We have opportunities to work on high-impact projects and initiatives.
• We have a collaborative and supportive team environment.

How to Apply:

If you are a motivated and analytical individual with a passion for data and a desire to make a lasting impact, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you are the ideal candidate for this role. We look forward to hearing from you! Apply for this job