Experienced Retention and Customer Service Representative – Remote Opportunity for Saving Lives

Are you a customer service enthusiast with a passion for sales and problem-solving? Do you thrive in a dynamic, collaborative environment where every interaction has the potential to make a real difference in someone's life? Look no further than arenaflex, the leading provider of electronic security, interactive home and business automation, and monitoring services for residences and small businesses in the United States. As an Experienced Retention and Customer Service Representative at arenaflex, you will play a critical role in retaining customers and driving business growth. You will be the face of our company, providing exceptional customer service and sales expertise to customers who are considering canceling their services. Your goal will be to identify opportunities and recommend long-term solutions that keep customers engaged and loyal to arenaflex.

About arenaflex

arenaflex has been in the business of helping save lives since 1874. Our mission is clear: we help save lives for a living. With a commitment to innovation, advanced technology, and strategic partnerships, we deliver products and services that protect life and valuables, whether at home, in business, or on the go. Our team is passionate about creating an inclusive experience for every employee, focused on family, partnership, development, incentives, and fun.

Job Expectations

As an Experienced Retention and Customer Service Representative, you will:

• Work in a dynamic, collaborative environment, interacting with customers and coworkers to resolve issues and drive sales
• Utilize customer service and sales experience daily to save the business by re-selling customers on the value of arenaflex and what matters most
• Must have sales experience, with a proven track record of persuading and upselling customers while reducing frustration and displeasure
• Appropriately handle back-to-back calls with care, empathy, compassion, overcoming objections, de-escalation, and professionalism to ensure the best customer experience
• Use attention to detail, listen to customer clues, to ask the right questions to uncover issues and concerns to save/sell
• Leverage exceptional de-escalation skills on difficult escalated calls with a focus on identifying concerns and providing multiple offers to resolve the customer's concern
• Retain long-term business for arenaflex through customer service commitments and provide the right solution to save the customer
• Use proven problem-solving skills to quickly identify the cause of a cancellation request, create quick calculations to work with the customer to negotiate the right solution
• Consistently improve performance and achieve your goals
• Ability to multitask; Use several tools (10+) to help retain our customers and make them customers for life through tools like negotiating a lower rate, crediting them for billing errors, providing service to fix their system, and even selling them additional equipment
• Maintain knowledge of arenaflex policies, products, services, and systems as well as knowledge of the wireless industry, service capabilities, and other security companies

Requirements

* 2+ years of experience in a sales role, with a proven track record of selling or saving customers

• 2+ years of Call Center Customer Service / Sales Experience
• High school diploma, GED, college degree, or some college experience
• Attendance adherence is critical to your success; Training/Onboarding attendance is required for the length of the training program every day for 8 weeks
• Private, undisturbed place to work from home, free from any distractions
• Designated distraction-free place to work from home
• High-speed internet: DSL, Cable, or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC
• 5G Home Internet and Fixed wireless internet are not accepted providers
• Internet Speeds of at least 50mbps to download and 25mbps to upload

Training and Development

* During our 8-week program, you will receive daily support from our training and onboarding teams to ensure you are successful

• Your learning journey is focused on product knowledge, selling/saving, competition, and systems training
• Our training program focuses on training that equips you to be the expert within arenaflex to ensure you meet and exceed your sales targets, which increases your bonus potential
• We provide development to advance your career with other internal roles and opportunities for your long-term success

What We Offer

* Culture is Everything! You are not joining a company – you are joining a family who all share the same goal - Saving Lives

• Development, Development, Development! - We are serious about creating a culture of career advancement! We want you to achieve your goals personally and professionally!
• arenaflex - It’s an Experience! We create an inclusive experience for every employee focused on family, partnership, development, incentives, and fun!

Schedule

* Our department is closed on weekends and most holidays, allowing our employees to enjoy every weekend off!

Pay and Benefits

* Paid Training

• Full benefits on the 1st of the month after 31 days of employment
• Energetic and engaging work environments
• Medical, Dental, Vision, 401(k) with employer matching
• Paid vacation time
• Tuition reimbursement, employee referral bonuses
• A culture of coaching, development, and career growth opportunities

Pay and Benefits Disclosure

* The starting hourly rate for this position is $18.00 per hour and will reach $21.00 per hour after 180 days of employment

• We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits, and paid time off among others
• Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year
• We also offer 6 paid holidays

Why Choose arenaflex?

At arenaflex, it’s more than a job, it’s a noble purpose that defines us. We are the leading provider of electronic security, interactive home and business automation, and monitoring services for residences and small businesses in the United States. Every employee, from our executive leadership team to our support centers, are united under one noble purpose: we help save lives for a living. We are everyday heroes. You are doing more than earning a paycheck; you’re in an important role that makes an impact in the lives of our customers every single day. Join a company of individuals with passion, commitment, drive, and ambition, using and developing our talents for good at work, home, and our communities.

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. arenaflex strives to ensure every employee and applicant feels valued. Visit us at [arenaflex website] to learn more.

Apply Now

Ready to join a team that makes a difference in people's lives? Apply now for the Experienced Retention and Customer Service Representative role at arenaflex. Apply for this job