Experienced Customer Care Professional – Insurance Services at arenaflex

Join arenaflex, a dynamic and forward-thinking organization that's revolutionizing the insurance industry with cutting-edge technology and innovative solutions. As a Customer Care Professional in our Insurance Services team, you'll play a vital role in delivering exceptional customer experiences and driving business growth.

About arenaflex

arenaflex is a leading provider of third-party administration and technology services to individual and group insurers. Our team of passionate and empowered insurance specialists is dedicated to helping our customers succeed in the digital age. With a strong focus on innovation, collaboration, and customer satisfaction, we're shaping the future of the insurance industry.

Job Summary

We're seeking an experienced Customer Care Professional to join our remote team. As a key member of our Insurance Services team, you'll be responsible for providing top-notch customer service to internal and external clients, resolving complex issues, and identifying opportunities for improvement. If you're a customer-focused professional with a passion for delivering exceptional service, we want to hear from you!

Responsibilities

As a Customer Care Professional in our Insurance Services team, you'll be responsible for:

• Responding to telephone and electronic inquiries regarding Long Term Care benefit administration, policy owner eligibility, and claims processing in a timely and courteous manner.
• Documenting all calls and related correspondence using our proprietary tools and office processes, including follow-up calls, voicemails, and pending service requests.
• Providing prompt, courteous, and excellent service to internal and external customers at all times, while actively cooperating and interacting with other departments to advance the overall interest of the company.
• Identifying service opportunities and suggesting innovative ideas for improvement.
• Handling multiple products and services intermittently while meeting established service requirements and standards.
• Acting with a sense of urgency and taking ownership regarding aspects of call management and escalation of issues.
• Ensuring issues are referred to appropriate areas, leveraging internal relationships to ensure efficient issue resolution, and involving leadership when necessary.
• Performing other duties and projects as assigned, including assisting with the production of Policy Owner Services duties as required, such as updating databases and recording information in the proper location.

Requirements

To be successful in this role, you'll need:

• A high school diploma or GED.
• Strong written and verbal communication skills, with familiarity with business and phone protocols.
• Excellent organization and detail orientation skills, with the ability to meet established deadlines.
• Proficiency with MS Windows environment, including MS Word.
• Reliability, trustworthiness, and the ability to maintain appropriate organizational confidentiality.
• A minimum of one year customer service experience working in a fast-paced, ever-changing call center environment.

Preferred Qualifications

While not required, we prefer candidates with:

• An Associate degree in Business Administration or BA/BS.
• Previous experience working in an insurance or financial services environment.

What We Offer

As a valued member of our team, you'll enjoy:

• A competitive hourly rate of $16.50.
• A flexible remote work arrangement, with the opportunity to work from home.
• A comprehensive benefits package, including 401(k) matching, dental insurance, health insurance, paid time off, and vision insurance.
• Opportunities for career growth and professional development.
• A dynamic and supportive work environment, with a focus on collaboration and innovation.

Work Environment and Culture

At arenaflex, we're committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. Our culture is built on the principles of collaboration, innovation, and customer satisfaction, and we're passionate about delivering exceptional service to our clients.

How to Apply

If you're a customer-focused professional with a passion for delivering exceptional service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer (EOE/AA) and participates in E-Verify. We're committed to creating a diverse and inclusive work environment that welcomes employees from all backgrounds. We'll not discriminate in our employment and employment-related decisions against any applicant or employee based on age, race, gender, creed, religion, national origin, disability, marital status, covered veteran status, sexual orientation, status with respect to public assistance, membership or activity on a local commission, or any other characteristic protected under state, federal, or local law. Apply for this job