Customer Representative (Dutch-speaking) - Remote - Fashion Industry - MS01

Join arenaflex, a global technology and services leader, as we power the brands of the future in the fashion industry. Are you a customer-centric individual with a passion for delivering exceptional experiences? Do you thrive in a dynamic and innovative environment where no two days are the same? If so, we invite you to embark on a game-changing career journey with arenaflex, a global technology and services leader that's shaping the future of the fashion industry.

Experience the Power of a Game-Changing Career

At arenaflex, we're not just a company – we're a community of game-changers who are passionate about empowering our clients and their customers to succeed. With a presence in over 70 countries, we're a global leader in technology and services, helping well-known brands improve their businesses with integrated solutions. Our team is comprised of talented individuals from diverse backgrounds, united by a shared vision to create customer experiences that go beyond WOW.

Career Growth and Personal Development

As a Customer Representative on our team, you'll have the opportunity to grow and develop your skills in a supportive and inclusive environment. We'll provide you with the training, cutting-edge technologies, and continuing support you need to succeed. Our commitment to your growth and development is matched only by our passion for delivering exceptional customer experiences.

What You Will Do in This Role

As a Customer Representative, you'll be the face of arenaflex, interacting with customers via telephone, email, voicemail, chats, or other automated alerts. Your primary responsibilities will include:

• Taking incoming customer calls and resolving user demands in a timely and professional manner
• Providing exceptional service and product knowledge to customers, including boutiques and shops
• Logging call details onto call management systems and ensuring response and resolution within Service Level Agreements (SLA)
• Maintaining up-to-date knowledge of arenaflex's applications and services to provide expert support to customers

Your Qualifications

We're looking for talented individuals who share our passion for delivering exceptional customer experiences. If you're a natural problem-solver with excellent communication skills, we want to hear from you. Your qualifications should include:

• Proficiency in Dutch and an advanced level of English
• Good disposition to work in a customer service environment
• Customer care skills, including the ability to listen to and understand customer needs
• Ability to take ownership of calls and progress them to resolution or escalate to a higher level of support

Preferred Qualifications

While not essential, the following qualifications would be a plus:

• Working knowledge of IT platforms, equipment, and applications, including Windows, MS Office, and internet configuration

Don't Meet Every Requirement? No Worries!

We're committed to creating a diverse, inclusive, and authentic workplace for everyone. If you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this one or another role.

What's in It for You

At arenaflex, we invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. In this role, you can expect:

• A full-time 39 hours/week temporary contract, Monday to Friday, from 09:00 - 18:00
• A competitive salary of 19,103 euros gross/year, plus up to 1,200 euros gross/year in bonus
• Remote opportunity from Spain
• Full paid training on the company and the project you'll be working on
• Career development programs and specialized courses to help you grow and develop your skills

Experience the Best Version of You!

At arenaflex, we're committed to creating a workplace where our people can thrive. We believe that when our people succeed, our clients and their customers succeed. Join us on this exciting journey and discover why over 440k+ game-changers around the globe call arenaflex their "employer of choice."

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. Our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Apply Today!

If you're ready to embark on a game-changing career journey with arenaflex, apply today! We can't wait to hear from you. Apply to this job Apply To this Job Apply for this job