Experienced Associate Customer Success Manager – Driving Customer Retention and Growth at arenaflex

At arenaflex, we're passionate about empowering our customers to achieve their goals and thrive in the ever-evolving financial services landscape. As a leading global provider of comprehensive regulatory compliance software and solutions, we're committed to delivering exceptional value and outcomes for our clients. We're now seeking an experienced Associate Customer Success Manager to join our team and help drive customer retention and growth.

About arenaflex

arenaflex is the leading global provider of comprehensive regulatory compliance software and solutions for the financial services sector. Our Onearenaflex platform provides an all-in-one approach to address firm and employee compliance requirements through a configurable and scalable software-as-a-service (SaaS) platform coupled with expert consulting services. We serve thousands of financial services clients, including Broker Dealers, Investment Banks, Private Funds, RIAs, and Wealth Managers, who rely on arenaflex to power their compliance programs.

The Role

As an Associate Customer Success Manager at arenaflex, you'll be passionate about developing customer relationships that promote retention and loyalty. Your role will be to work closely with customers to ensure they're satisfied with the services and to be an internal advocate for your book of business. You'll own driving value and outcomes for our customers in collaboration with our internal teams, including responsibilities for Customer Success activities (e.g., adoption, advocacy, retention, etc.) and outcomes (e.g., renewals, up-sell, etc.).

Responsibilities

* Customer Relationship Management: + Serve as the central point of contact for day-to-day inquiries + Build active and meaningful relationships with customers by understanding their goals and advocating for their needs + Identify and validate desired outcomes, flag potential roadblocks, and assist in creating client success plan + Influence customer lifetime value through increased product adoption, satisfaction, and overall health + Deliver regular business reviews to ensure customers are achieving – and recognizing – their intended outcomes + Support revenue retention and growth through customer advocacy and reference-ability

• Account Monitoring and Health Tracking:

+ Monitor customer health across usage, relationship quality, and adoption metrics to mitigate churn risk and identify growth opportunities + Use tools like Gainsight and Salesforce to manage customer health scores and maintain CRM data integrity + Generate reports and insights related to account status, customer success plans, and usage metrics

• Escalation and Resolution Efficiency:

+ Act as a liaison between the customer and internal support, product, or technical teams + Ensure timely follow-up on product issues, support tickets, and feature requests + Document and escalate high-priority concerns to appropriate stakeholders for resolution

• Internal Collaboration:

+ Collaborate cross-functionally with product, sales, onboarding, and support teams to relay customer feedback and drive improvements + Update and contribute to team documentation, knowledge bases, and process improvements

• Renewal and Expansion Support:

+ Assist and partner with the renewals team throughout contract lifecycle + Help identify upsell and cross-sell opportunities based on customer behavior, business needs, and product usage data

Qualifications

* 2+ years' experience in a Customer Success or Account Management role

• Financial services or compliance experience a plus
• Ability to manage influence through persuasion, negotiation, and consensus building
• Strong empathy for customers AND passion for revenue and growth
• Demonstrated ability to manage and see projects through with customers
• Analytical, organized, process-oriented, and proactive mindset
• Demonstrated desire for continuous learning and improvement
• Enthusiastic and creative leader with the ability to inspire others
• Excellent communication, presentation, and problem-solving skills

What We Offer

* Competitive salary range: $60,000 - $70,000 per year

• Comprehensive medical, dental, and vision insurance at little to no cost starting on day one
• 401k with a company match
• Supplemental benefits at a discounted rate, including home, auto, and pet insurance
• Unlimited PTO
• Professional Development reimbursements
• Remote opportunities available for most positions
• Time to get together in person for company happy hours, team offsites, and more

Why Join arenaflex?

At arenaflex, we're passionate about empowering our customers to achieve their goals and thrive in the ever-evolving financial services landscape. We're committed to delivering exceptional value and outcomes for our clients, and we're looking for talented individuals who share our vision. If you're a motivated and results-driven professional with a passion for customer success, we encourage you to apply for this exciting opportunity.

How to Apply

To apply for this role, please submit your resume and a cover letter explaining why you're the ideal candidate for this position. Don't forget to mention the word

EVOCATIVE

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