Experienced SAP Customer Success Representative – Drive Customer Satisfaction and Growth at arenaflex

At arenaflex, we're on a mission to empower businesses to thrive in the digital age. As a leading technology consultancy firm, we've been helping organizations unlock their full potential with innovative SAP solutions. Now, we're seeking a talented and customer-focused SAP Customer Success Representative to join our award-winning team!

About arenaflex

arenaflex is a technology consultancy firm that offers a comprehensive portfolio of SAP solutions, including SAP S/4HANA, SAP Business One, SAP SuccessFactors, SAP Business ByDesign, and SAP Analytics. As an SAP Platinum award-winning partner, we provide consulting, implementation, development, and application maintenance services to customers across various industries. With a global workforce of over 10,000 highly qualified professionals, arenaflex has a combined history of successfully serving more than 8,500 customers in 45 countries, including the United States, Europe, Latin America, the Middle East, Africa, and Asia.

Our Commitment to Excellence

arenaflex is proud to be an Equal Opportunity Employer and a certified 2025 Great Place to Work in the US. We're dedicated to fostering a culture of inclusivity, respect, and collaboration, where our employees can grow and thrive.

About the Role

We're currently seeking a motivated and result-driven SAP Customer Success Representative to join our General Business Sales team. This junior-level role is ideal for someone with a foundation in sales, a passion for building lasting customer relationships, and a strong interest in ERP systems, specifically SAP Business One.

Primary Responsibilities:

* Serve as the primary liaison for assigned SAP Business One customers, fostering trust and long-term relationships through regular check-ins and communication.

• Understand each customer's goals, workflows, and challenges, aligning our services and solutions to meet their needs.
• Identify and qualify upselling or cross-selling opportunities in collaboration with the sales team.
• Address and resolve customer concerns in a timely and professional manner to maintain high satisfaction.
• Monitor customer usage and health metrics, proactively identifying risks and taking steps to reduce churn.
• Coordinate with internal teams (sales, support, consulting, and product) to advocate for customer needs and improvements.
• Maintain detailed, up-to-date records of customer interactions, opportunities, and touchpoints in CRM (e.g., HubSpot, Salesforce).

Requirements:

Success in this position will require initiative, drive, creativity, and adaptability. We're looking for a professional who shares our values and enthusiasm about contributing to the growth and success of arenaflex in North America and our customers.

Qualifications and Required Skills:

* 1-3 years of experience in a customer-facing role (Sales, Customer Success, or Account Management).

• Strong communication and relationship-building skills.
• Ability to manage a large volume of customers and prioritize effectively.
• Familiarity with CRM tools and basic sales processes.
• Highly organized, detail-oriented, and self-motivated.
• Team player who thrives in a fast-paced, collaborative environment.
• Experience in the software or SaaS industry.
• Knowledge of B2B project-based customer environments.

Preferred Qualifications:

* Exposure to or experience with SAP Business One or other ERP systems.

• Bilingual in Spanish and English is a plus.

Compensation and Benefits:

* Salary: $50,000 to $100,000 (Salary + Commission)

• Comprehensive benefits package, including medical, dental, and vision insurance.
• 401(k) matching program.
• Paid time off and holidays.
• Opportunities for professional growth and development.

Why Join arenaflex?

* Work with a talented and diverse team of professionals who share your passion for innovation and customer satisfaction.

• Contribute to the growth and success of a leading technology consultancy firm.
• Enjoy a comprehensive benefits package and opportunities for professional growth and development.
• Collaborate with internal teams to advocate for customer needs and improvements.
• Make a meaningful impact on the lives of our customers and their businesses.

How to Apply:

If you're a motivated and customer-focused professional with a passion for ERP systems and a strong interest in SAP Business One, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!

Contact Information:

Email: [[email protected]](mailto:[email protected]) Phone: 1-800-ARENAFLEX Address: arenaflex, [insert address]

Equal Opportunity Employer:

arenaflex is an Equal Opportunity Employer and welcomes applications from diverse candidates. We're committed to fostering a culture of inclusivity, respect, and collaboration, where our employees can grow and thrive. Apply for this job