Experienced Native French Customer Support Consultant – Multilingual Customer Experience Expert

Are you a tech enthusiast with a passion for delivering exceptional customer experiences? Do you have a knack for building strong relationships with customers and a flair for communicating in multiple languages? If so, we invite you to join arenaflex as a Native French Customer Support Consultant, where you'll have the opportunity to thrive in a dynamic, multicultural environment and make a lasting impact on our clients' businesses.

Unlock Your Potential with arenaflex

As a leading provider of Support-as-a-Service solutions, arenaflex has been helping tech companies around the globe deliver exceptional customer experiences since 2010. With a presence in over 30 countries and a team that speaks over 60 languages, we're committed to creating a truly inclusive and supportive work environment that fosters growth, collaboration, and innovation.

What You'll Do

As a Native French Customer Support Consultant, you'll be responsible for providing top-notch customer support via chats, emails, and other communication channels. Your primary goal will be to build strong, long-lasting relationships with our clients' customers, ensuring that their needs are met and exceeded. Some of your key responsibilities will include:

• Providing exceptional customer support via chats, emails, and other communication channels
• Building positive and long-lasting relationships with customers
• Meeting team KPIs and performance metrics
• Staying up-to-date with the latest cutting-edge technology and trends
• Working with sensitive customer information in a secure and confidential manner
• Applying the latest customer happiness practices and techniques
• Maintaining a working knowledge of our clients' products and services
• Communicating effectively with developers, other departments, and stakeholders from various IT companies

What You Need to Succeed

To excel in this role, you'll need to possess:

• Native French and English communication skills
• At least 6 months of experience in a customer support role
• Strong analytical and research skills
• A positive and responsible attitude
• A personal laptop or computer with a minimum of 8Gb of RAM and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Nice to Have

While not required, experience with CRM systems and a background in crypto/finance would be a great asset in this role.

Benefits and Perks

As a valued member of the arenaflex team, you can expect:

• A flexible schedule that allows you to work from the comfort of your own home
• The opportunity to work fully remotely and enjoy a better work-life balance
• An inclusive international environment that celebrates diversity and promotes collaboration
• Compensation in USD
• Good bonuses for referring friends and colleagues
• Paid intensive training and probation
• A responsive management team that's invested in your growth and long-term success
• Greenhouse conditions for self-development and continuous learning

Who We Are

arenaflex is a Support-as-a-Service company that's dedicated to providing secure, technical, customer support, and CX services for tech companies around the globe. With a presence in over 30 countries and a team that speaks over 60 languages, we're committed to creating a truly inclusive and supportive work environment that fosters growth, collaboration, and innovation.

Join Our Team

If you're a motivated, customer-focused individual with a passion for delivering exceptional experiences, we invite you to join arenaflex as a Native French Customer Support Consultant. Send your CV in English, highlighting your outstanding skills and experience, and take the first step towards a rewarding career with a global leader in the Support-as-a-Service industry.

Visit Our Website

Learn more about arenaflex and our mission to deliver exceptional customer experiences by visiting our website: www.arenaflex.com

Equal Opportunities Employer

arenaflex is an equal opportunities employer, committed to providing a fair and inclusive work environment for all employees, regardless of their background, experience, or characteristics. We welcome applications from diverse candidates and are committed to creating a workplace that's free from bias and discrimination. Apply for this job