Experienced Inbound Customer Service Representative – Taxpayer Support & Problem Solving

At arenaflex, we're dedicated to providing exceptional taxpayer support and services, and we're now hiring experienced Inbound Customer Service Representatives to join our team in Bangor, PA. As a valued member of our team, you'll have the opportunity to make a real difference in the lives of taxpayers, while also growing your career and developing new skills.

About arenaflex

arenaflex is the largest tax collector in Pennsylvania, with a rich history of supporting local communities for over 80 years. Our commitment to our communities is just as important as our dedication to our employees, and we're proud to offer a supportive team environment, extensive on-the-job training, and resources to contribute to your overall success.

Job Summary

As an Inbound Customer Service Representative, you'll be the face of arenaflex, providing exceptional support to taxpayers through phone calls, email, and other communication channels. You'll enjoy finding solutions to complex problems, working collaboratively with colleagues, and making a positive impact on our customers' lives.

Responsibilities

* Answer phones in a busy call-center environment, providing timely and positive communication to taxpayers

• Research and problem-solve to resolve complex taxpayer inquiries, using your critical thinking skills and knowledge of tax laws and regulations
• Navigate and research between numerous accounts and software programs to provide accurate and efficient support
• Meet personal, company, and client production goals, while maintaining a high level of customer satisfaction
• Collaborate with colleagues to share knowledge, best practices, and ideas for improving customer service
• Participate in ongoing training and development to stay up-to-date on tax laws, regulations, and industry trends

Schedule & Location

* Full-time schedule, Monday - Friday, 8 am - 4:30 pm

• No weekends!
• On-site in our Bangor, PA office
• Once released from initial trainings (~4 months), hybrid (office/remote) work environment is available for this position as business needs dictate and if performance is maintained

Pay & Benefits

* $15.20/hour + monthly bonus opportunity on top of hourly rate!

• NEW HIRE BONUS!
• On-the-job, paid training to help you succeed
• Medical, Dental, Vision & Life Insurance
• Paid Holidays, Vacation, Sick, and Personal Time
• Wellness Program including physical, emotional, and financial wellness
• 401(k) with Profit Sharing
• Employee Assistance Program
• Voluntary Benefit Plans
• FSA & HSA Options
• Casual business work environment

Requirements

* High School Diploma or equivalent

• Minimum 1-3 months related experience and/or training
• Excellent attitude
• Computer and keyboarding skills
• Willingness to learn a wealth of Pennsylvania tax information
• Prior clerical experience and/or customer service experience is helpful, but not required

Why Work for arenaflex?

* You'll be part of a company that has been supporting local communities for over 80 years

• We provide extensive on-the-job training, a supportive team environment, and resources to contribute to your overall success
• arenaflex is an equal opportunity employer and E-Verify employer
• All positions are subject to a clean drug screen and successful background check including professional references

Compensation Details

* $15.20/hour + monthly bonus opportunity on top of hourly rate!

How to Apply

If you're passionate about providing exceptional customer service and making a real difference in the lives of taxpayers, we encourage you to apply for this exciting opportunity. Please visit our website to learn more and submit your application. Apply to this job arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job