Experienced Remote Customer Operations Associate – Delivering Exceptional Service to arenaflex Customers

At arenaflex, we're committed to powering a brighter future for our customers and communities. As one of the largest electric utilities in the U.S., we're growing and seeking talented individuals to join our team as Remote Customer Operations Associates. We're partnering with arenaflex to offer direct-hire, remote positions, where you'll become an arenaflex employee on Day One! Our comprehensive training program will equip you with the skills and knowledge to excel in this role.

Join us for an Open Interview Day!

Date: Tuesday, July 29th Time: 10:00am – 3:00pm Location: 700 Morrison Rd, Gahanna OH 43230

About arenaflex

arenaflex is a leading electric utility company dedicated to delivering reliable, efficient, and sustainable energy solutions to our customers. We're passionate about building strong relationships with our customers and communities, and we're committed to making a positive impact on the environment.

Key Responsibilities

As a Remote Customer Operations Associate, you'll play a crucial role in delivering exceptional service to our customers. Your key responsibilities will include:

• Interacting with customers via phone to assist with inquiries and resolve issues
• Providing accurate information regarding orders, billing, and other account management tasks
• Demonstrating empathy and understanding in all customer interactions
• Documenting customer interactions and following up as necessary to ensure satisfaction
• Collaborating with team members and leadership to improve customer experience

Education and Experience

We're seeking individuals with excellent communication and interpersonal skills, a continuous learner mindset, and strong problem-solving abilities. Previous customer service experience is preferred but not required. If you're a compassionate people-person who thrives on connecting with customers and resolving their issues with empathy, we want to talk to you!

Benefits and Pay

As a Remote Customer Operations Associate, you'll enjoy:

• Starting pay: $17/hour
• Location: Remote
• Benefits available on Day One, including:

+ Medical insurance + Dental insurance + Vision insurance + Tuition assistance + 401k and Pension + Many more!

Career Growth Opportunities

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Remote Customer Operations Associate, you'll have opportunities to:

• Develop your skills and knowledge through comprehensive training and on-the-job experience
• Collaborate with team members and leadership to improve customer experience and drive business results
• Take on new challenges and responsibilities as you grow and develop in your role
• Pursue career advancement opportunities within arenaflex

Work Environment and Company Culture

At arenaflex, we're dedicated to creating a positive and inclusive work environment that supports the well-being and success of our employees. Our company culture is built on values such as:

• Customer focus: We're committed to delivering exceptional service to our customers and building strong relationships with them.
• Collaboration: We work together as a team to achieve our goals and drive business results.
• Innovation: We're passionate about finding new and better ways to deliver energy solutions to our customers.
• Integrity: We operate with integrity and transparency in all our interactions with customers, employees, and stakeholders.

Pre-Employment Checks

If offered a position, we'll run a criminal background check, drug screen, employment and education verification in accordance with all applicable laws.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all employees, regardless of age, race, color, sex, sexual orientation, gender identity, disability, or veteran status.

Ready to Take the Next Step?

If you're looking for a challenging and rewarding career with a company that cares about you, we want to hear from you! Apply today and join our team as a Remote Customer Operations Associate. Apply for this job