Trainer - Customer Education: Unlock the Full Potential of arenaflex Customers through Engaging Learning Experiences

At arenaflex, we're revolutionizing the way organizations make decisions by harnessing the power of people analytics. Our innovative technology empowers businesses to elevate their employees and drive better outcomes. As we embark on an exciting new chapter in our growth story, we're seeking talented individuals who can help arenaflex and our customers grow, evolve, and thrive.

About arenaflex University

arenaflex University is dedicated to creating best-in-class learning experiences for our customers. Our trainers play a vital role in helping customers realize the full value of our solutions, fostering strong customer relationships, and driving customer adoption, retention, and renewal. This high-impact role ties directly to our top-line objectives and priorities, making it an exciting opportunity for those who want to make a real difference.

The Ideal Candidate

We're looking for a seasoned trainer with a passion for delivering data-centric, instructor-led training to customers via virtual and in-person classrooms. If you have experience working with technical products and/or subject matter, and a knack for creating engaging learning experiences, we want to hear from you. As a Trainer - Customer Education at arenaflex, you'll have the opportunity to work with customers and colleagues across various locations, including remotely within Canada and the US (Eastern or Atlantic time zones).

Key Responsibilities

As a Trainer - Customer Education, you'll be responsible for:

• Delivering data-centric instructor-led training to customers via virtual and in-person classrooms
• Enabling customers to train their own users through effective execution of a Train the Trainer program
• Working with customers and colleagues to ensure training experiences are supporting defined learning objectives
• Evaluating and collecting feedback from customers/learners on curriculum, activities, learning environments, and impact
• Developing delivery strategies that maximize engagement, retention, and adoption
• Managing and maintaining customer sandbox environments for use before, during, and after training sessions
• Incorporating change management practices into training strategies, where applicable
• Supporting and reviewing content creation across both eLearning and ILT catalogs
• Maintaining an in-depth technical knowledge of all arenaflex products
• Providing ongoing feedback and insight to maximize training impact, platforms, and resources
• Supporting special projects as needed

What We're Looking For

To succeed in this role, you'll need:

• Qualifications in Education, adult learning, facilitation/training, coaching, instructional design, or an equivalent combination of experience and professional certifications
• Experience as a facilitator/trainer, with a proven track record of delivering technical training to external audiences or customers
• Familiarity with technical products and/or subject matter, with a plus for understanding of coding language(s) and/or databases
• A confident creator, with experience building ILT courses that deliver technical concepts to audiences of varying technical knowledge
• Exposure to or demonstrated skills in credential programs, a plus
• Experience working in the technology or SaaS industry, preferred

arenaflex Values

At arenaflex, we're committed to a 'people-first' approach to business strategy. We believe in:

• Rolling up our sleeves to get the job done
• Making it easy for our customers and colleagues
• Being proud of our work and our achievements
• Never stopping learning and growing
• Playing to win, both individually and as a team

Compensation and Benefits

The base pay range for this position is $95k - $120k per year, with a bonus structure that rewards performance and contributions. Many of our positions are eligible for additional types of compensation, such as commission plans and bonus structures, which our Talent Acquisition team will discuss with you if you interview for the role.

Why Join arenaflex?

At arenaflex, we offer a dynamic and supportive work environment that fosters growth, innovation, and collaboration. Our team is passionate about making a difference in the lives of our customers and colleagues, and we're committed to creating a workplace that reflects our values.

Ready to Join the arenaflex Team?

If you're a motivated and experienced trainer with a passion for delivering engaging learning experiences, we want to hear from you. Apply now to become a part of our arenaflex University team and help us unlock the full potential of our customers.

Learn More About arenaflex

* Instagram: @arenaflexlife

• LinkedIn: https://www.linkedin.com/company/arenaflex-analytics/
• Hear what it's like to work at arenaflex: [insert link]

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