Experienced Behavioral Health Customer Service Advocate – arenaflex Health Services – Remote

Are you passionate about making a meaningful difference in people's lives? Do you possess excellent communication and problem-solving skills, with a strong desire to help others navigate complex healthcare systems? If so, we invite you to join arenaflex Health Services as a Behavioral Health Customer Service Advocate, an exciting remote opportunity that offers a structured work schedule, competitive compensation, and a comprehensive range of benefits. As a Behavioral Health Customer Service Advocate at arenaflex, you will play a vital role in supporting members and providers seeking services for mental health and/or substance use disorders. Your expertise will be essential in ensuring that every caller's experience with arenaflex is both efficient and compassionate. You will be part of a dynamic team that is dedicated to delivering exceptional service, navigating complex systems, and providing timely support to those in need.

Key Responsibilities:

• Take back-to-back phone calls from members and providers, utilizing your active listening and problem-solving skills to resolve issues efficiently and effectively.

• Triage and conduct intake for risk of harm and substance use concerns, ensuring that callers receive accurate information and timely support.
• Communicate eligibility, assist with scheduling appointments, provide referrals, quote benefits, and advise on authorization requirements, all while maintaining a high level of empathy and compassion.
• Utilize resources and independent judgment to deliver accurate information, exceptional service, and resolution on the first call, often navigating multiple systems and applications across multiple screens.
• Collaborate with matrix partners and coordinate seamless handoffs to clinical teams for timely support, ensuring that callers receive comprehensive and coordinated care.
• Remain at your workstation while handling calls from a phone queue, utilizing your strong time management and multitasking abilities to prioritize tasks and manage your workload effectively.

Requirements:

• Bachelor's degree in psychology, social work, or a related field, or bachelor's degree in another field plus 2+ years of behavioral health experience.

• Customer service experience, with a strong focus on empathy, active listening, and problem-solving.
• Strong time management and multitasking abilities, with the ability to prioritize tasks and manage your workload effectively.
• Proficiency with typing and PC usage, including the ability to navigate multiple systems and applications across multiple screens.
• Ability to remain at your workstation while handling calls from a phone queue.

Training Schedule:

Our comprehensive training program will take place Monday through Friday, 8:30 AM to 5:00 PM CST. During this time, you will receive in-depth training on our systems, policies, and procedures, as well as guidance on how to navigate complex healthcare systems.

Work Schedule:

Once you have completed your training, you will be offered a permanent 8-hour shift between the hours of 7:00 AM and 7:00 PM CST. This will allow you to maintain a healthy work-life balance while still providing exceptional service to our members and providers.

Internet Requirements:

If you will be working from home occasionally or permanently, you must obtain your internet connection through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Compensation and Benefits:

We offer a competitive hourly rate of $19-$29 per hour, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. In addition to our competitive compensation, we offer a comprehensive range of benefits, including:

• Medical, vision, and dental coverage
• Well-being and behavioral health programs
• 401(k) with company match
• Company-paid life insurance
• Tuition reimbursement
• A minimum of 18 days of paid time off per year
• Paid holidays

About arenaflex Health Services:

arenaflex Health Services, a division of arenaflex, creates pharmacy, care, and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Equal Employment Opportunity:

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions, including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status, or any other characteristic protected by applicable equal employment opportunity laws.

Reasonable Accommodation:

If you require reasonable accommodation in completing the online application process, please email: [[email protected]](mailto:[email protected]) for support. Do not email [[email protected]](mailto:[email protected]) for an update on your application or to provide your resume, as you will not receive a response.

Tobacco-Free Policy:

The arenaflex Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified Applicants with Criminal Histories:

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state, and local ordinances. If you are passionate about making a meaningful difference in people's lives and possess the skills and qualifications outlined above, we encourage you to apply for this exciting opportunity to join arenaflex Health Services as a Behavioral Health Customer Service Advocate. Apply for this job