Experienced Global Client Success Manager – Packaging Industry Expertise
At arenaflex, we're revolutionizing the way companies understand and interact with their customers. As a leading player in the consumer intelligence space, we're committed to delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. Our team is passionate about harnessing the power of data to drive business success, and we're looking for a talented individual to join our growing Packaging vertical as a Global Client Success Manager.
About arenaflex
arenaflex is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, we combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—we deliver the Full View. arenaflex is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.
Job Description
As a Global Client Success Manager in our Packaging vertical, you will play a critical role in supporting the team in delivering exceptional client experiences and driving business growth. You will be responsible for providing day-to-day ownership for the provision of services to our global packaging client base, including supporting the coordination of data delivery, key industry insights around sustainability, e-commerce, and other packaging trends, as well as regular reporting outputs.
Key Responsibilities:
* Support the Packaging Team with specific client deliveries and development of the vertical through collaboration, meaningful insights, value-add presentations, and other administrative duties
- Lead subject matter expertise for arenaflex's solutions relevant to the Packaging vertical
- Showcase arenaflex's value proposition through the development of use cases & industry thought leadership highlighting the value of arenaflex's portfolio of products
- Ability to weave client-specific insights, industry material, and thought leadership information into client conversations to build context and clarity to the outcomes our solutions can deliver
- Build meaningful relationships with internal stakeholders working in a fast-paced environment
- Working collaboratively with product sales leads, cross-functional partners, and product leadership on new & creative applications for the data
- Perform regular reporting tasks and communication with clients to ensure timely, quality delivery
- Manage client relationships ensuring clear and concise communications
- Support the project-based output of the team including desk research, sample reporting, etc.
- Support sales generation amongst our customer-facing service teams consistent with arenaflex's Packaging vertical growth strategy
Qualifications:
* 3+ years of work experience preferably in a relevant industry (FMCG, consulting, account management)
- Bachelor's degree
- Excellent awareness of market conditions and client business environment
- Proficient in Microsoft Office software (specifically Excel)
- Demonstrated ability to leverage data and discover actionable insights
- Strong organizational skills and the ability to produce quality work while demonstrating attention to detail
- Excellent communication skills
- Ability to prioritize while managing workload and meeting deadlines quickly and efficiently
- Ability to work independently in a remote/hybrid office situation
- An effective team player that enjoys working as part of a creative and energetic team
- Initiative and ability to “make things happen” and be accountable
- Familiarity with arenaflex tools, applications, and platforms (a plus)
We Offer:
* Benefit package: Multisport card, private medical coverage Medicover, life insurance, Benefit platform allowing to purchase cinema and theater tickets
- Additional days off and recognition of special moments in your life
- Stable working environment with employment contract
- A possibility to create individual career paths, additional training
- A possibility to engage in charity actions and participation in numerous social activities organized within the company
- Modern office in a great location
- Work in a mixed system: part of the week you work from home (home office), a part from the office. Therefore, we provide all the necessary equipment to perform your duties from home.
Our Benefits:
* Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About Our Commitment to Diversity, Equity, and Inclusion
arenaflex is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the arenaflex News Center: If you're passionate about delivering exceptional client experiences and driving business growth, we encourage you to apply for this exciting opportunity to join our team at arenaflex. Apply for this job