Experienced Remote Evening and Weekend Customer Support Technician – Radiology and IT Support

At arenaflex, we are dedicated to providing exceptional radiology solutions for imaging centers, clinics, and hospitals. Our commitment to delivering the best onsite and 24-hour teleradiology service in the industry is rooted in our guiding principle: "the practice of good medicine." We believe that nothing is more important than providing the finest medical care in a friendly atmosphere at an affordable cost, while maintaining patient privacy and ensuring the security of patient information. As a leading provider of diagnostic imaging and interpretation services, we are seeking a highly skilled and experienced Remote Evening and Weekend Customer Support Technician to join our team.

Job Summary:

We are looking for a highly motivated and detail-oriented individual to provide first-level support for physicians and customers for both general customer support and IT. The ideal candidate will have experience working evening shifts, excel working independently, and possess both medical terminology and radiology imaging experience, as well as light IT troubleshooting and Help Desk experience. Weekends are a must, and the successful candidate will be required to work a variety of shifts, including evenings, nights, and overnights.

Key Responsibilities:

* Provide first-level support for physicians and customers for both general customer support and IT

• Create and fulfill support requests for all task-related issues
• Assist with answering any questions when calls come in to assist Radiologists with the continuous flow of exams being read with as little interruption as possible
• Make outgoing calls for Radiologists as instructed
• Monitor incoming exams for errors and fix them when necessary
• Facilitate account creation and password resets for user accounts
• Basic troubleshooting for IT issues
• Polite and courteous assistance to doctors and other medical staff at all outlying facilities we support
• Comply with all HIPAA laws and regulations related to electronic management of medical information
• Ensure clients and DIA staff are assisted during the evening and weekend hours, including referring physicians, residents, radiologists, and medical staff
• May cover additional shifts as necessary

Ideal Candidate:

* 1-3 years of helpdesk experience

• 1-3 years of medical terminology specific to radiology imaging
• Experience with helpdesk ticketing systems
• Strong written and verbal communication skills
• Self-motivated, direct, and passionate
• Excellent documentation, communication, and interpersonal skills
• Excellent analytical, critical thinking, and problem-solving abilities
• Ability to handle high-pressure, stressful situations
• Mindful of time constraints and deadlines
• Handles multiple and potentially conflicting assignments, demands, and priorities
• Maintains attention to detail over an extended period of time, adapting to varying conditions
• Maintains a pleasant telephone presence under all circumstances and conditions
• Responds quickly to emergencies and other non-routine situations
• Communicates effectively with team members, employees, patients, families, and co-workers
• Utilizes interpersonal skills appropriate for the occasion and audience
• Performs duties that require a high measure of flexibility and adaptability
• Utilizes sound judgment in resolving issues that are ambiguous or without previously defined precedent
• Deals effectively and calmly with conflict-related and/or emotional situations
• Demonstrates effective problem-solving and strong critical thinking skills

Work Environment and Company Culture:

At arenaflex, we value our employees and strive to create a positive and supportive work environment. Our remote work setup allows for flexibility and work-life balance, while our team-oriented culture promotes collaboration and open communication. We are committed to providing ongoing training and development opportunities to ensure our employees have the skills and knowledge needed to excel in their roles.

Compensation and Benefits:

* $17.00 - $20.00 per hour

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

* 10 hour shift

• 8 hour shift
• Evening shift
• Night shift
• Overnight shift
• Weekend availability

Requirements:

* High school or equivalent (Required)

• Customer Service: 1 year (Preferred)
• Help desk: 1 year (Preferred)
• Radiology or imaging: 1 year (Preferred)
• HIPAA: 1 year (Preferred)

Shift Availability:

* Night Shift (Required)

• Overnight Shift (Preferred)

Work Location:

* Remote

How to Apply:

If you are a motivated and detail-oriented individual with a passion for providing exceptional customer support, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to be considered for this position. Apply to this job Apply for this job