Experienced Customer Experience Banker – St Joseph, MI

Are you passionate about delivering exceptional customer experiences and building long-lasting relationships? Do you thrive in a dynamic team environment where your ideas and opinions are valued? If so, we invite you to join arenaflex as a Customer Experience Banker in our St Joseph, MI branch. As a key member of our team, you will play a vital role in helping our customers achieve their financial goals and grow their relationships with arenaflex.

About arenaflex

At arenaflex, we're committed to looking out for people and making a positive impact in our communities. We believe that our colleagues are the driving force behind our success, and we're dedicated to creating a culture that fosters collaboration, innovation, and growth. Our values of Can-Do Attitude, Service Heart, and Forward Thinking guide everything we do, and we're always looking for talented individuals who share these values.

Job Summary

As a Customer Experience Banker, you will be responsible for providing exceptional customer service, building relationships, and growing customer deposits and other banking products and services. You will work closely with customers to understand their financial goals and needs, and provide personalized recommendations to help them achieve their objectives. You will also be responsible for processing customer transactions accurately and efficiently, balancing daily, and adhering to all operational, security, risk, and regulatory policies and procedures.

Key Responsibilities

* Provide exceptional customer service and effectively resolve customer issues

• Be proficient in understanding and educating customers on consumer deposit products
• Proactively identify opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners
• Educate and refer customers to other areas of the bank to deepen relationships and build a strong partnership
• Adhere to all operational, security, risk, and regulatory policies and procedures
• Demonstrate acumen in sales, customer service, relationship management, banking, communication, and presentation

Basic Qualifications

* High School Diploma or GED

• Minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role
• Bachelor's Degree preferred

Preferred Qualifications

* 1 year or more in customer service in banking, financial services, or goal-driven retail sales

• Cash handling skills
• Comfort with technology such as mobile services and online banking services

Work Environment and Culture

* Our St Joseph, MI branch is a welcoming and inclusive team environment where you will be empowered to help our customers achieve their financial goals

• We offer a flexible work arrangement that combines in-office and work-from-home options, allowing you to deepen connections, maintain a strong community, and do your best work
• Our culture is built on the values of Can-Do Attitude, Service Heart, and Forward Thinking, and we're always looking for talented individuals who share these values

Compensation and Benefits

* Competitive salary and benefits package

• Opportunities for career growth and professional development
• Recognition and rewards for outstanding performance
• Comprehensive training and support to help you succeed in your role

How to Apply

If you're passionate about delivering exceptional customer experiences and building long-lasting relationships, we invite you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our culture, and to submit your application.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals, and we strive to provide equal opportunities for employment and career advancement.

Reasonable Accommodations

arenaflex is committed to making our website and application process accessible to all candidates. If you require a reasonable accommodation to apply for this job or to perform the essential functions of the job, please contact us at [[email protected]](mailto:[email protected]).

Tobacco-Free Hiring Practice

arenaflex is a tobacco-free employer and does not hire individuals who use tobacco products.

Note to Agency Recruiters

arenaflex will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any arenaflex colleagues, directly or indirectly, will be considered arenaflex property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration. Apply for this job