Experienced Strategic Customer Development Manager – Business Cards and Payments – NJ, NY, and CT – Remote-Eligible

At arenaflex, we're a high-tech company, a scientific laboratory, and a nationally recognized brand all in one that reaches 50 million+ consumers. We're a passionate and entrepreneurial team that embraces bold ideas, fosters collaborations, and delivers great customer experiences. Our Business Cards and Payments division is one of the fastest-growing financial products in the industry, and we're looking for a talented Strategic Customer Development Manager to join our team.

About arenaflex

arenaflex is a leader in the financial services industry, and we're committed to innovation and customer satisfaction. We were the first company to develop and offer mass customization and personalization of credit card products, and we've been innovating relentlessly ever since. Our team is passionate about delivering exceptional customer experiences, and we're looking for someone who shares our vision.

Job Summary

As a Strategic Customer Development Manager, you'll play a critical role in deepening relationships with our clients and identifying opportunities to increase value through growth. You'll partner with key executives and AP managers to create long-term, meaningful relationships and optimize rebates and benefits for our clients. You'll also collaborate with our Field Sales Associates, Product Advisors, and value chain partners to ensure each client's needs are met in a seamless and beautiful way.

Responsibilities

* Manage a portfolio of clients with a focus on retention, growth, and risk management

• Analyze the company's total business spend to identify additional opportunities to leverage the Commercial or Small Business Cards
• Offer ongoing vendor match and spend enablement services, leveraging results to increase AP file penetration
• Learn about the client and the specific industry vertical in which they operate, understanding purchasing needs and behavior
• Become a trusted advisor by building positive relationships, handling client needs, and coordinating client appreciation activities
• Resolve issues and provide solutions to clients in a timely manner
• Monitor portfolio metrics and perform quarterly account reviews
• Partner across the value chain to meet client needs

Competencies

* Demonstrate abilities to build relationships and influence at a wide range of levels

• Strong verbal and written communication skills, both in person and over the phone
• Problem solver capable of synthesizing information to make informed decisions
• Strategic mindset and ability to leverage data in identifying growth opportunities across their portfolio
• Use insight and consultative selling techniques to teach prospective customers how they can leverage payment solutions (purchasing, travel, and electronic account payable) to positively impact their business, which link back to arenaflex's solutions
• Design and implement plans in partnership with the client's AP and internal arenaflex partners to ensure the company meets their expected return with our card programs
• Build broad and technical product knowledge and an understanding of how client-side processes should work with our products and services
• Work independently and seek out feedback and data to reflect on and improve own performance
• Maintain and update CRM system regarding customer calls, pipelines, and closed opportunities
• Project and process management, interpersonal influence, networking, project ownership, and workflow management skills

Qualifications

* At least 5 years of experience in a Business Client-facing role

• Bachelor's Degree (Preferred)
• At least 7 years of experience in a Business Client-facing role
• At least 2 years of experience supporting business credit card products

What We Offer

* Competitive salary: $125,300 - $143,000 (Remote-Eligible)

• Performance-based incentive compensation, including cash bonus(es) and/or long-term incentives (LTI)
• Comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

Why Join arenaflex?

* arenaflex is a leader in the financial services industry, and we're committed to innovation and customer satisfaction.

• We offer a comprehensive, competitive, and inclusive set of benefits that support your total well-being.
• Our team is passionate about delivering exceptional customer experiences, and we're looking for someone who shares our vision.
• We're a remote-eligible position, offering flexibility and work-life balance.

How to Apply

If you're a motivated and results-driven professional with a passion for customer development, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state, or local law.

Accommodation Requests

If you require an accommodation to apply for this position, please contact arenaflex Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Technical Support

For technical support or questions about arenaflex's recruiting process, please send an email to [email protected]. Apply for this job