Experienced Customer Service Delivery Advocate – Automotive Retail Industry
At arenaflex, we're revolutionizing the car-buying experience by putting customers at the forefront of everything we do. As a Customer Service Delivery Advocate, you'll play a vital role in delivering exceptional customer experiences, building lasting relationships, and representing our dynamic brand in exciting ways. If you're passionate about providing top-notch service, working in a fast-paced environment, and making a real difference in people's lives, we want to hear from you!
About arenaflex
arenaflex is the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500. We're not just selling cars; we're changing the way people buy and interact with vehicles. Our commitment to customer satisfaction, transparency, and innovation has earned us a reputation as a leader in the industry. As a Customer Service Delivery Advocate, you'll be part of a team that's dedicated to making a positive impact on our customers' lives.
Job Summary
We're seeking enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to join our team as Customer Service Delivery Advocates. As a key member of our Market Operations team, you'll be responsible for delivering vehicles to customers' doors, providing exceptional customer service, and representing our brand in a dynamic and engaging way. If you're ready to take your career to the next level and join a company that's disrupting the automotive industry, apply today!
Key Responsibilities
* Deliver vehicles straight to customers' doors with our custom car haulers (don't worry – a commercial license is not required to drive the hauler, and you'll receive ample training)
- Frequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to ensure the vehicle maintains safe driving conditions
- Complete customer paperwork and include thorough notes in our customer tracking system
- Consistently drive safe and maintain a clean driving record in accordance with arenaflex's CMV Driver Qualification policy
- Candidates must have (or be able to obtain) a Notary in their local jurisdiction within the first 90 days of employment (process sponsored by arenaflex). This process may involve satisfying state-specific requirements. For further details, candidates can review their local state notary requirements here: State Notary Requirements
- Candidates must be able to satisfy state-specific requirements related to access DMV/title and registration systems
- Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or any other state specialty license within the first two weeks of employment (process sponsored by arenaflex)
- California employees must obtain a Vehicle Verifier license within the first 90 days of employment (Process sponsored by arenaflex)
General Qualifications and Requirements
* Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat)
- Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
- Must be able to read, write, speak, and understand English
- Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat
- Requires the grasping, carrying, lifting, pushing, and pulling of items up to 50lbs
- Frequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions
Benefits and Perks
* Competitive base compensation of $17/hour
- Quarterly merit increases based on your performance within your first year
- Opportunity to increase hourly compensation by $0.50 every 3 months based on performance
- Comprehensive benefits package, including medical, dental, vision, and matching 401k
- Cool perks programs, including student loan payments, discounts on vehicles, benefits for your pet(s), and much more!
Work Environment and Company Culture
As a Customer Service Delivery Advocate at arenaflex, you'll be part of a dynamic and fast-paced team that's dedicated to making a positive impact on our customers' lives. Our Market Operations team members work together to deliver exceptional customer experiences in their markets, while also remaining agile enough to keep up with the ever-changing beat and cadence of their daily activities. We're a company that values innovation, transparency, and customer satisfaction, and we're looking for team players who share these values.
Career Growth Opportunities and Learning Benefits
At arenaflex, we believe in investing in our employees' growth and development. As a Customer Service Delivery Advocate, you'll have access to training and development programs that will help you build your skills and advance your career. We're committed to creating a culture of continuous learning and improvement, and we're always looking for ways to support our employees' professional growth.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. arenaflex also prohibits harassment of applicants or employees based on any of these protected categories.
How to Apply
If you're ready to join a company that's changing the way people buy and interact with vehicles, apply today! We can't wait to hear from you and learn more about your qualifications and experience. Apply to this job Apply for this job