Remote Work From Home - Customer Service Representative

Join arenaflex, a leading provider of virtual customer service solutions, and embark on a flexible and rewarding career as an Independent Contractor. Say goodbye to long commutes, rigid schedules, and busybody managers, and hello to the freedom and autonomy of working from home. At arenaflex, we're committed to delivering exceptional customer experiences across a variety of industries, including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance, and Tax Support. As an Independent Contractor, you'll have the flexibility to choose when and where you provide services, allowing you to work around your life and achieve a better work-life balance.

About arenaflex

arenaflex is a well-established company that has been ranked #4 in FlexJob's 2020 Top 100 Companies with Remote Jobs. We're proud to offer a unique opportunity for individuals to work from home and enjoy the freedom and flexibility of being their own boss. Our clients rely on us to provide high-quality customer service, and we're looking for talented and motivated individuals to join our team of Independent Contractors.

Key Responsibilities

As an Independent Contractor with arenaflex, you'll be responsible for providing exceptional customer service to our clients' customers. Your key responsibilities will include:

• Conducting inbound and outbound customer service calls with customers
• Creatively problem-solving to resolve customer issues
• Quickly assessing customer needs and providing sound solutions
• Providing a high-level of customer service and ensuring customer satisfaction
• Documenting details of all calls and customer interactions
• Managing multiple systems, programs, and screens simultaneously

Requirements

To be successful as an Independent Contractor with arenaflex, you'll need to possess the following skills and qualifications:

• Experience handling inbound and outbound calls
• Minimum 1 year of customer service experience
• Computer skills, including navigating multiple tabs, windows, and systems
• Basic typing skills
• Strong customer service and written communication skills
• Comfortable empathizing and remaining patient with difficult callers

Earning Potential

As a self-employed 1099 Independent Contractor, you'll be responsible for submitting invoices and receiving payment for completed services. Our programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. You may also receive performance-based pay or other incentives.

Application and Certification Process

To become an Independent Contractor with arenaflex, you'll need to complete the following steps:

• Complete an application to join arenaflex Nation, which includes passing a background/credit check
• Pay a $45 processing fee directly to our vendor
• Sign an Independent Contractor Agreement
• Complete a W9 form
• Opportunities that you choose may have additional requirements, including certification specific to a program

Program Metrics Requirements

Some programs may require Independent Contractors to provide services above posted minimum standards to maintain eligibility. These requirements will be clearly outlined in the program details.

Availability

As an Independent Contractor, you'll have the flexibility to choose your own schedule by self-scheduling in 30-minute blocks. You'll dictate when and how often you commit to servicing our clients, and the more you service, the higher your earning potential.

Client Call Availability

Client call availability will vary and is subject to change, but generally, calls are available daily from 8am to 8pm EST. Several clients also offer 24/7 call availability.

Technology Requirements

To be successful as an Independent Contractor, you'll need to meet the following technology requirements:

• Review our basic technology requirements by clicking here
• Note that several clients will require additional security measures and technology equipment
• arenaflex systems are not currently compatible with Mac or Chromebook

What's Next?

Submit your application today! Once qualified, a member of our team will reach out with next steps. Get ready to join arenaflex Nation and start your journey as a flexible and rewarding Independent Contractor.

Current Acceptance States

arenaflex is currently accepting applications in the following states:

• AL
• AK
• AZ
• DC
• DE
• FL
• GA
• IA
• ID
• IL
• IN
• KS
• KY
• MD
• ME
• MI
• MN
• MO
• MS
• MT
• NC
• ND
• NE
• NM
• NV
• OH
• OK
• PA
• RI
• SC
• SD
• TN
• TX
• VA
• WV
• WY

Apply now and take the first step towards a flexible and rewarding career as an Independent Contractor with arenaflex. Apply for this job