Experienced Customer Service Representative – Healthcare Industry Expert

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Service Representative, you'll play a vital role in providing top-notch support to our customers, ensuring their needs are met, and their concerns are addressed promptly. If you're passionate about delivering outstanding customer service, have a knack for problem-solving, and thrive in a dynamic environment, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative healthcare solutions, committed to improving patient outcomes and enhancing the lives of those we serve. Our team of dedicated professionals is passionate about delivering exceptional customer experiences, and we're seeking like-minded individuals to join our ranks. As a Customer Service Representative, you'll be part of a dynamic team that's driven by a shared commitment to excellence and customer satisfaction.

Key Responsibilities

As a Customer Service Representative, you'll be responsible for:

• Providing exceptional customer service to sales, sales promotions, installations, and communications teams
• Validating ship-to and replenishment locations of orders with sales and operations partners
• Ensuring accurate PO (Bill Only, Ship and Bills, GHX, and other future EDI platforms) entry, pushing back where necessary to resolve data discrepancies
• Checking and validating accuracy of incoming surgery product usage cases
• Developing creative solutions to customer issues, providing phone support for inquiries from sales and healthcare professionals
• Maintaining records of customer interactions and transactions, documenting details of inquiries, complaints, and comments, as well as actions taken
• Providing proactive updates on order status to accelerate billing process
• Supporting Sales Department by providing answers to questions generated by telephone, emails, and fax, researching responses with sales
• Building relationships with hospital billing specialists and supporting surgery product usage questions to accelerate billing process, following up to collect purchase orders and clarify discrepancies
• Supporting Sales Reps in case of product usage pricing or discrepancies

What You Need

To succeed in this role, you'll need:

• High School Diploma or GED
• Two (2) years' relevant work experience
• Experience as an account representative or in a similar customer-facing role
• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines
• Proficiency in Oracle or similar CRM systems

Preferred Qualifications

* Experience working in the healthcare industry or a related field

• Knowledge of EDI platforms and PO entry processes
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office, particularly Excel and Word

What We Offer

As a Customer Service Representative at arenaflex, you'll enjoy:

• Competitive hourly rate: $20.08-$32.87, plus bonus eligibility and benefits
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive benefits package, including medical, dental, and vision coverage
• Paid time off and holidays
• Access to cutting-edge technology and tools
• Opportunities to work with a talented and diverse team

Work Environment and Culture

At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team is passionate about delivering exceptional customer experiences, and we're dedicated to fostering a culture that values:

• Collaboration and teamwork
• Innovation and creativity
• Continuous learning and professional development
• Diversity, equity, and inclusion
• Employee well-being and work-life balance

How to Apply

If you're a motivated and customer-focused individual who's passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds, and we're dedicated to creating a workplace that's inclusive and supportive of all employees. Apply for this job