Experienced Multilingual Customer Service Specialist – Temporary Contract Opportunity at arenaflex

At arenaflex, where innovation meets inspiration, our people desire to explore, experience, and create. arenaflex is a global leader in the luxury crystal and jewelry industry, renowned for its exquisite products and exceptional customer service. Our Global Business Services (GBS) center, based in Gdansk, Poland, is an attractive workplace that delivers high-quality multi-functional services, provides functional expertise, and ensures a continuous improvement of our process portfolio, together with the regional spokes and local organizations across the globe. We are looking for an experienced Multilingual Customer Service Specialist to join our diverse team, where you will have the opportunity to work in a rewarding role that pushes boundaries. Be part of a truly iconic global brand, learn and grow with us. We're bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.

Temporary Contract Details

Please note that this is a temporary contract from October 20th, 2025, until February 28th, 2026. Remote work is possible from Poland, allowing you to maintain a healthy work-life balance while working with our global team.

About the Job

As a Multilingual Customer Service Specialist, your responsibilities will include:

• Delivering high-quality service by e-mail, phone, or chat
• Nurturing customer relationships by understanding customer needs and resolving their queries
• Preparing to support customer inquiries by studying products and policies and processes
• Improving the quality of service with submissions to improve processes and services yet to be implemented
• Following up with customers on issue resolution status
• Maintaining sensitive information in compliance with local and regional law (e.g., General Data Protection Regulation)
• Acting as a customer advocate in the organization while interacting with other internal departments

About You

We are looking for a unique and amazing talent who brings along the following:

• Fluency in English and one of the following languages: Dutch, French, German, Italian, Spanish, Polish, or Greek (minimum B2 level)
• Fast learner with strong customer service focus
• High degree of accuracy and attention to details
• Strong communication and cooperation skills
• Strong cultural awareness
• Experience in handling SAP and/or Service Management Tools (e.g., ServiceNow) – nice to have
• Comprehensive understanding of the local culture of supported countries – nice to have
• Work experience in a virtual, multi-national set up – nice to have
• Knowledge of eCommerce business – nice to have

What We Offer

You can expect a range of benefits, including:

• Private medical coverage
• Life insurance
• Employee Assistance Program
• MyBenefit program
• Employee social fund
• Recognition awards
• arenaflex products discounts
• Learning and development programs
• Volunteering leave

About arenaflex

arenaflex creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality. Founded in 1895 in Austria, the company designs, manufactures, and sells the world's finest crystal, gemstones, arenaflex Created Diamonds, and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. arenaflex Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies arenaflex Optik (optical devices) and Tyrolit (abrasives), arenaflex Crystal Business forms the arenaflex Group. A responsible relationship with people and the planet is part of arenaflex's heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion, and self-expression, and in the philanthropic work of the arenaflex Foundation, which supports charitable organizations bringing positive environmental and social impact.

arenaflex is an Equal Opportunity Employer

We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in. If you're ready to join a dynamic team and make a difference in the luxury crystal and jewelry industry, apply now to become an arenaflex Multilingual Customer Service Specialist.

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