Job Title: Experienced Customer Support Specialist II - Field-Based Remote with 75% Travel - arenaflex Arkansas Territory

Job Description:

Join arenaflex: Where Passion Meets Purpose

At arenaflex, we're dedicated to helping people live more fully at all stages of life. As a global healthcare leader, our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries, and we're committed to making a meaningful difference in the lives of those we touch.

Why arenaflex?

At arenaflex, you'll have the opportunity to do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You'll also have access to: * Career development with an international company where you can grow the career you dream of. * Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. * An excellent retirement savings plan with a high employer contribution. * Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree. * A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune. * A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

We're seeking an experienced Customer Support Specialist II to join our team in the arenaflex Arkansas Territory. This is a field-based remote position with up to 75% travel, and we're looking for a highly skilled and motivated individual to represent our Diagnostic Division to our customers.

Key Responsibilities:

* Embrace the vision of becoming the leading diagnostic service provider by achieving customer loyalty and economic profitability through passion, partnership, and performance. * Efficiently provide technical support solutions, including installation, corrective, pre-emptive, and proactive maintenance. * Go above and beyond to respond to customer needs by partnering with sales, marketing, and other functional areas while adhering to current compliance guidelines. * Represent the arenaflex Diagnostic Division to its customers, providing on-site support to customers and supporting field personnel and District business objectives and goals. * Troubleshoot and resolve complaints reported by customers on a minimum of five increasingly complex instruments as detailed in the Field Service Business Process database. * Understand and follow the Quality System through accurate and timely documentation of complaint resolution. * Understand and practice regulatory and compliance procedures. * Maintain a safe work environment following laboratory safety guidelines. * Schedule and complete routine preventive maintenance, installations, and other updates provided by arenaflex.

Integrate Effectively into the Service Team:

* Work effectively within a diverse and dynamic team environment. * Support on-call rotation. * Time, territory, and inventory management. * Standby and after-hours responsibilities. * Flexible working hours. * Unpredictable Travel. * Travel for the support of other territories and training. * Providing on-site critical account support inside and outside of district boundaries.

Responsible for IRL Ownership to Achieve Organizational Goals and Customer Satisfaction:

* Responsible for working cross-functionally to achieve customer satisfaction through direct communication within the local performance partnership teams (P2T). * Responsible for maintaining ownership of customer issues until successful escalation or handoff takes place.

Required Qualifications:

* Bachelor's degree or equivalent relevant experience required. * Travel up to 75%.

Preferred Qualifications:

* Bachelor's/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology. * Practical experience in interfacing with customers. * Troubleshooting/problem-solving; ability to succeed in team situations and excel independently, computer skills (Word, Excel, PowerPoint, Internet, Remote Computing i.e. VPN, remote troubleshooting, etc.), effective communication skills, and strongly demonstrated interpersonal skills.

Learn More About Our Health and Wellness Benefits:

At arenaflex, we're committed to providing our employees with the security to help them and their families live full lives. Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.arenaflexbenefits.com

Join the arenaflex Team:

Follow your career aspirations to arenaflex for diverse opportunities with a company that can help you build your future and live your best life. arenaflex is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.arenaflex.com, on Facebook at www.facebook.com/arenaflex, and Twitter @arenaflexNews and @arenaflexGlobal

Base Pay:

The base pay for this position is $26.35 - $52.65/hour. In specific locations, the pay range may vary from the range posted.

Job Family:

Support Services

Division:

CRLB Core Lab

Location:

United States of America: Remote

Additional Locations:

Work Shift:

Standard

Travel:

Yes, 75% of the Time

Medical Surveillance:

No

Significant Work Activities:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday), Lift, carry, push or pull weights of more than 20 pounds/9 kilos on a regular/daily basis arenaflex is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.arenaflex.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.arenaflex.com/common/External/EEO_Spanish.pdf Apply to this job Apply for this job